Stays API Error Messaging

The TripServices Stays APIs use the error handling detailed next and return the standard error messages listed in this topic.

In this topic:

Error Handling

The TripServices Stays APIs can return either errors or warnings:

  • Errors: Returned in Result/Error when request processing is unsuccessful.
  • Warnings: Returned in Result/Warnings when the request was successful but certain conditions were noted, such as if a search was unable to return rates for one or more properties.

The Stays APIs currently use two versions of errors, depending on your customer provisioning setup. The older version returns the following objects:

  • StatusCode
  • Message

The newer error version returns all of the following objects:

  • StatusCode
  • Message
  • SourceID
  • SourceCode
  • Category

The error messages differ by whether you are on the older or newer error versioning. Specific error messages are listed below in Error Message List.

For SourceCode, the values returned are grouped into the following ranges:

  • 1: Impairment errors

  • 1000: Common object validation errors: Errors related to object and property validation issues

  • 2000: System-wide errors: Can occur for any content and in any workflow. Include communication, authorization, header, or query parameter errors.

  • 13000: Hotel-specific errors

SourceID may return the value API or a supplier code.

  • API: Returned for any business or impairment error in which the source was the API.

  • Hotel chain code: Returned for supplier or other errors where the error source was not the API.

The following example shows the error message format of the older error versioning. 

{
    "ErrorResponse": {
        "traceId": "hotel-ts-v11",
        "Result": {
            "@type": "Result",
            "Error": [
                {
                    "@type": "Error",
                    "StatusCode": 400,
                    "Message": " Property Code is a required field"
                }
            ]
        }
    }
}

The following example shows the error message format of the older error versioning. 

"ErrorResponse": {
        "traceId": "a01432e6-5413-43ba-ba54-eb284273b3ac",
        "Result": {
            "@type": "Result",
            "Error": [
                {
                    "@type": "ErrorDetail",
                    "StatusCode": 500,
                    "Message": "OFFER CANCELLATION DID NOT COMPLETE. SUPPLIER FAILED TO RESPOND. TRANSACTION IGNORED. RETRY IN A FEW MINUTES. DESTINATION IS DOWN",
                    "category": "RETRY",
                    "SourceID": "API",
                    "SourceCode": "2531"
                }
            ]
        }
    }
}

The following example shows the warning message format. 

        "Result": {
            "@type": "Result",
            "Warning": [
                {
                    "@type": "Warning",
                    "StatusCode": 99,
                    "Message": "Rates unavailable for 50 properties."
                },
                {
                    "@type": "Warning",
                    "StatusCode": 99,
                    "Message": "Images unavailable for 2 properties."
                }
            ]
        },

Error Message List

The following table lists the error messages returned in the TripServices Stays APIs for all objects in Error/Result except SourceID, which per above may return API or a supplier code. See the previous section for details on the two types of message returned per the table.

StatusCode Message (newer error handling only; also returns StatusCode, category, SourceCode) category SourceCode Message (older error handling; returns this Message and StatusCode)
500 INTERNAL SERVER ERROR TERMINAL 1 Unable to process request. Exception occurred.
500 INTERNAL SERVER ERROR TERMINAL 1 Internal Server Error
500 INTERNAL SERVER ERROR UNKNOWN 1 INTERNAL SERVER ERROR DURING COMMON PROCESSING: JAVA.LANG.NULLP
400 OFFER DATA IS INVALID VALIDATION 1200 Itinerary id invalid.
400 OFFER DATA IS INVALID VALIDATION 1200 Cannot find hotel offer. Booking code may be incorrect or offer has expired. Try performing availability again.
400 OFFER DATA IS INVALID VALIDATION 1200 Booking Code must be provided.
400 OFFER DATA IS INVALID VALIDATION 1200 Missing offer id.
400 OFFER DATA IS INVALID VALIDATION 1200 Offer cannot be empty
400 TRAVELER DATA IS INVALID VALIDATION 1250 ItineraryId or traveler email missing
400 TRAVELER DATA IS INVALID VALIDATION 1250 Phone Number must contain only 20 chars.
400 TRAVELER DATA IS INVALID VALIDATION 1250 Traveler Information cannot be empty.
400 TRAVELER NAME IS INVALID VALIDATION 1251 TRAVELER NAME IS INVALID.
400 TRAVELER NAME IS INVALID VALIDATION 1251 INVALID NAME - DUPLICATE ITEM
400 TRAVELER NAME IS INVALID VALIDATION 1251 INVALID - NL MUST BE AT LEAST 2 CHARACTERS
500 TRAVELER NAME IS INVALID VALIDATION 1251 INVALID /NM- FORMAT
400 TRAVELER NAME IS INVALID VALIDATION 1251 First Name cannot be empty.
400 TRAVELER NAME IS INVALID VALIDATION 1251 First Name can only contain letters and spaces.
400 TRAVELER NAME IS INVALID VALIDATION 1251 Last Name cannot be empty.
400 TRAVELER NAME IS INVALID VALIDATION 1251 Last Name can only contain letters and spaces.
400 TRAVELER NAME IS INVALID VALIDATION 1251 Unable to process Modify request: Invalid traveler name.
400 TRAVELER NAME IS INVALID VALIDATION 1251 PersonName cannot be empty.
400 TRAVELER NAME IS INVALID VALIDATION 1251 Traveler names must be unique.
400 PAYMENT DATA IS INVALID VALIDATION 1300 Total price cannot be empty
400 FORM OF PAYMENT DATA IS INVALID VALIDATION 1320 Card details are incomplete.
400 FORM OF PAYMENT DATA IS INVALID VALIDATION 1320 Form of payment is required
500 RECEIPT DATA IS INVALID VALIDATION 1325 INVALID RECORD LOCATOR
500 RESERVATION COMMENT DATA IS INVALID VALIDATION 1330 MAXIMUM NUMBER OF ITINERARY REMARKS REACHED
400 TRAVEL AGENCY DATA IS INVALID VALIDATION 1340 TravelAgency of type TravelAgencyDetail is expected in request
400 TRAVEL AGENCY DATA IS INVALID VALIDATION 1340 Agency Phone Number cannot be empty.
400 ACCOUNTING DATA IS INVALID VALIDATION 1355 Invalid reservation accounting. Data type field is incorrect!
400 PASSENGER CRITERIA DATA IS INVALID VALIDATION 1400 Passenger criteria data is invalid. Check traveler email or phone number.
400 CHECK IN DATE DATA IS INVALID VALIDATION 1480 INVALID-ARRIVAL DATE IN THE PAST
400 CHECK IN DATE DATA IS INVALID VALIDATION 1480 TOO CLOSE TO DOA FOR THIS SRP
400 CHECK IN DATE DATA IS INVALID VALIDATION 1480 startdate and enddate cannot be in the past.
400 CHECK IN DATE DATA IS INVALID VALIDATION 1480 Missing date range
400 CHECK IN DATE DATA IS INVALID VALIDATION 1480 startdate is not valid.
400 CHECK OUT DATE DATA IS INVALID VALIDATION 1485 startdate and enddate cannot be in the past.
400 CHECK OUT DATE DATA IS INVALID VALIDATION 1485 enddate cannot be equal to startDate.
400 CHECK OUT DATE DATA IS INVALID VALIDATION 1485 enddate cannot be less than startDate.
400 CHECK OUT DATE DATA IS INVALID VALIDATION 1485 enddate is not valid.
400 CHAIN CODES DATA IS INVALID VALIDATION 1495 ChainCode should be alphabetical and two characters long.
400 CHAIN CODES DATA IS INVALID VALIDATION 1495 ChainCode cannot be empty.
500 PROPERTY KEY DATA IS INVALID VALIDATION 1515 INVALID PROPERTY CODE *
500 PROPERTY KEY DATA IS INVALID VALIDATION 1515 INVALID PROPERTY NUMBER
400 PROPERTY KEY DATA IS INVALID VALIDATION 1515 PropertyCode can have only alphanumeric characters.
400 PROPERTY KEY DATA IS INVALID VALIDATION 1515 PropertyCode cannot be empty.
400 PROPERTY KEY DATA IS INVALID VALIDATION 1515 Missing property details.
400 TRAVEL AGENCY EMAIL IS MISSING OR INVALID VALIDATION 1532 Agency email is invalid.
400 TRAVEL AGENCY EMAIL IS MISSING OR INVALID VALIDATION 1532 Missing agency email.
400 TRAVELER EMAIL IS MISSING OR INVALID VALIDATION 1533 Traveler email cannot be empty.
400 TRAVELER EMAIL IS MISSING OR INVALID VALIDATION 1533 Traveler email is invalid.
400 TRAVELER TELEPHONE IS MISSING OR INVALID VALIDATION 1534 INVALID CHARACTERS IN PHONE FIELD
400 TRAVELER TELEPHONE IS MISSING OR INVALID VALIDATION 1534 Traveler phone cannot be empty.
400 TRAVELER TELEPHONE IS MISSING OR INVALID VALIDATION 1534 Phone Number must contain only alpha chars , spaces, dashes, or dots
400 CHILD AGE IS MISSING OR INVALID VALIDATION 1535 The age of children must be between 0 and 17
400 CHILD AGE IS MISSING OR INVALID VALIDATION 1535 Children age is required
400 PAYMENT CARD CODE IS MISSING OR INVALID VALIDATION 1537 HOTEL DOES NOT SUPPORT THIS CARD TYPE *
400 PAYMENT CARD CODE IS MISSING OR INVALID VALIDATION 1537 INVALID CREDIT CARD VENDOR ID
400 PAYMENT CARD CODE IS MISSING OR INVALID VALIDATION 1537 INVALID - CREDIT CARD NOT ACCEPTED *
400 PAYMENT CARD CODE IS MISSING OR INVALID VALIDATION 1537 Card Code length cannot be greater than 2.
400 PAYMENT CARD CODE IS MISSING OR INVALID VALIDATION 1537 Card Code cannot be empty.
400 PAYMENT CARD EXPIRATION DATE IS MISSING OR INVALID VALIDATION 1538 Card detail expiration date invalid. Please fill an expiration date that is valid during the dates of your booking.
400 PAYMENT CARD EXPIRATION DATE IS MISSING OR INVALID VALIDATION 1538 Card Expiration date cannot be empty.
400 PAYMENT CARD HOLDER NAME IS MISSING OR INVALID VALIDATION 1539 Card detail card holder name cannot be empty.
400 PAYMENT CARD HOLDER NAME IS MISSING OR INVALID VALIDATION 1539 Payment card holder name is missing or invalid
400 PAYMENT CARD NUMBER IS MISSING OR INVALID VALIDATION 1540 CREDIT CARD NBR OR FORMAT INVALID
400 PAYMENT CARD NUMBER IS MISSING OR INVALID VALIDATION 1540 LINK BUSY - RETRY IN 3 MINUTES, INVALID CREDIT/DEBIT CARD VENDOR *
400 PAYMENT CARD NUMBER IS MISSING OR INVALID VALIDATION 1540 CREDIT CARD NUMBER IS INVALID OR MISSING
500 PAYMENT CARD NUMBER IS MISSING OR INVALID VALIDATION 1540 INVALID - CREDIT CARD
400 PAYMENT CARD NUMBER IS MISSING OR INVALID VALIDATION 1540 INVALID - CREDIT CARD/CORP ID REQ, INVALID CREDIT/DEBIT CARD NUMBER *
500 PAYMENT CARD NUMBER IS MISSING OR INVALID VALIDATION 1540 INVALID PAYMENT CREDENTIALS
400 PAYMENT CARD NUMBER IS MISSING OR INVALID VALIDATION 1540 Card detail number invalid.
400 PAYMENT CARD NUMBER IS MISSING OR INVALID VALIDATION 1540 Payment could not be processed. Payment card number is missing or invalid
400 PAYMENT CARD NUMBER IS MISSING OR INVALID VALIDATION 1540 Card detail card number cannot be empty.
400 PAYMENT CARD NUMBER IS MISSING OR INVALID VALIDATION 1540 Card Number cannot be empty.
400 PAYMENT CARD CVV NUMBER IS MISSING OR INVALID VALIDATION 1541 Card detail card series code cannot be empty.
400 PAYMENT CARD CVV NUMBER IS MISSING OR INVALID VALIDATION 1541 Card cvv invalid.
400 PAYMENT CARD CVV NUMBER IS MISSING OR INVALID VALIDATION 1541 Card detail card series code cannot be empty.
400 PAYMENT CARD CVV NUMBER IS MISSING OR INVALID VALIDATION 1541 Series Code must contain between 3 and 4 digits.
400 PAYMENT CARD TYPE IS MISSING OR INVALID VALIDATION 1542 Card Type cannot be empty.
400 PAYMENT CARD STREET ADDRESS IS MISSING OR INVALID VALIDATION 1543 Card detail address line cannot be empty.
400 PAYMENT CARD CITY IS MISSING OR INVALID VALIDATION 1544 Card detail city cannot be empty.
400 PAYMENT CARD COUNTRY CODE IS MISSING OR INVALID VALIDATION 1545 Card detail country code must be 2 characters.
400 PAYMENT CARD COUNTRY CODE IS MISSING OR INVALID VALIDATION 1545 Card detail country invalid.
400 PAYMENT CARD POSTAL CODE IS MISSING OR INVALID VALIDATION 1546 Card detail postal code cannot be empty.
400 PAYMENT CARD STATE / PROVINCE IS MISSING OR INVALID VALIDATION 1547 Card detail state cannot be empty.
400 CUSTOMER LOYALTY NUMBER MODIFICATION IS NOT ALLOWED VALIDATION 1548 Adding/modifying Customer Loyalty change is not allowed.
400 TELEPHONE COUNTRY CODE IS MISSING OR INVALID VALIDATION 1549 Traveler Country Access Code is invalid
400 TELEPHONE AREA/CITY CODE IS MISSING OR INVALID VALIDATION 1550 Area City Code must contain only numbers, spaces, dashes, or dots,
400 PRODUCT DATA IS MISSING OR INVALID VALIDATION 1551 Product cannot be empty
400 LOCATOR SOURCE CONTEXT IS MISSING OR INVALID VALIDATION 1554 Locator Source context is invalid
400 RESERVATION COMMENT NAME FIELD IS INVALID VALIDATION 1556 Invalid reservation comment. Name field is incorrect!
400 RESERVATION COMMENT SHARE WITH FIELD IS INVALID VALIDATION 1557 Invalid reservation comment. Share with field is incorrect!
400 RESERVATION COMMENT SOURCE FIELD IS INVALID VALIDATION 1558 Invalid reservation comment. Comment source field is incorrect!
400 RESERVATION COMMENT VALUE FIELD IS INVALID VALIDATION 1559 Invalid reservation comment. Value field cannot be empty!
400 RESERVATION LOCATOR IN REQUEST IS MISSING OR INVALID VALIDATION 1560 PNR does not match the one in the AAA
500 RESERVATION LOCATOR IN REQUEST IS MISSING OR INVALID VALIDATION 1560 UNABLE TO RETRIEVE - CHECK RECORD LOCATOR
400 RESERVATION LOCATOR IN REQUEST IS MISSING OR INVALID VALIDATION 1560 Invalid Locator Code
400 VIRTUAL PAYMENT ACCOUNT ALTERNATE EMAIL ADDRESS IS MISSING OR INVALID VALIDATION 1561 Alternate email address value is invalid.
400 VIRTUAL PAYMENT ACCOUNT ALTERNATE EMAIL ADDRESS IS MISSING OR INVALID VALIDATION 1561 Alternate email address value cannot be empty.
400 VIRTUAL PAYMENT ACCOUNT AUTHORITY IS INVALID VALIDATION 1563 Alternate hotel fax is not valid.
400 VIRTUAL PAYMENT ACCOUNT MAXIMUM CHARGEABLE AMOUNT IS INVALID VALIDATION 1564 Maximum chargeable amount value cannot be empty.
400 VIRTUAL PAYMENT ACCOUNT MAXIMUM CHARGEABLE CURRENCY CODE IS INVALID VALIDATION 1565 Maximum chargeable amount currency code cannot be empty.
500 RESERVATION COMMIT FAILED DUE TO SIMULTANEOUS UPDATES. END THE SESSION AND RESTART UNKNOWN 1566 SIMULTANEOUS CHANGES TO BOOKING FILE
  RESERVATION COMMENT UPDATE IS NOT SUPPORTED   1567  
403 AUTHORIZATION ERROR VALIDATION 2500 AccessGroup {%s} is not valid.
400 AUTHORIZATION ERROR VALIDATION 2500 Unable to retrieve Hospitality Credentials from RuntimeAccessGroup
400 AUTHORIZATION ERROR VALIDATION 2500 Invalid Hospitality Credentials from RuntimeAccessGroup
401 AUTHORIZATION ERROR VALIDATION 2500 Authorization error
500 AUTHORIZATION ERROR TERMINAL 2500 ACCESS FROM THIS CITY NOT AUTHORISED - GALILEO
500 AUTHORIZATION ERROR TERMINAL 2500 AGENT ID - GALILEO
500 AUTHORIZATION ERROR TERMINAL 2500 INVALID ARC/IATA NUMBER
500 AUTHORIZATION ERROR TERMINAL 2500 NO AGENCY CREDENTIAL ON FILE
500 AUTHORIZATION ERROR TERMINAL 2500 NO AGREEMENT EXISTS FOR AGENCY
500 AUTHORIZATION ERROR TERMINAL 2500 SELL NOT ALLOWED FOR SOURCE
500 AUTHORIZATION ERROR TERMINAL 2500 UNABLE TO RETRIEVE - RESTRICTED BF
400 AUTHORIZATION ERROR VALIDATION 2500 Invalid GTID in Request
400 AUTHORIZATION ERROR VALIDATION 2500 Hospitality credentials cannot be empty.
400 AUTHORIZATION ERROR VALIDATION 2500 Property not allowed: User unauthorized to view content for requested chain code.
400 AUTHORIZATION ERROR VALIDATION 2500 Booking with WorkbenchID available only for TVPT authority
400 TRAVELPORT PLUS SESSION IDENTIFIER IS INVALID VALIDATION 2514 Missing mandatory session details
400 TRAVELPORT PLUS SESSION IDENTIFIER IS INVALID VALIDATION 2514 TPP session id not found.
400 TRAVELPORT PLUS SESSION IDENTIFIER IS INVALID VALIDATION 2514 SESSION CREDENTIALS ARE INVALID.
400 TRAVELPORT PLUS SESSION IDENTIFIER IS INVALID VALIDATION 2514 AAA session details missing
400 TRAVELPORT PLUS SESSION IDENTIFIER IS INVALID VALIDATION 2514 Host sign on failed.
400 TRAVELPORT PLUS SESSION IDENTIFIER IS INVALID VALIDATION 2514 Session Details cannot be empty.
400 TRAVELPORT PLUS SESSION IDENTIFIER IS INVALID VALIDATION 2514 Invalid WorkbenchID in Request
500 OFFER MODIFICATION DID NOT COMPLETE. SUPPLIER FAILED TO RESPOND. TRANSACTION IGNORED. RETRY IN A FEW MINUTES PROCESS 2521 Offer modification did not complete. Supplier failed to respond. Transaction ignored. Retry in a few minutes.
500 OFFER CANCELLATION DID NOT COMPLETE. SUPPLIER FAILED TO RESPOND. TRANSACTION IGNORED. RETRY IN A FEW MINUTES PROCESS 2522 Offer cancellation did not complete. Supplier failed to respond. Transaction ignored. Retry in a few minutes.
500 OFFER CANCELLATION DID NOT COMPLETE. SUPPLIER FAILED TO RESPOND. TRANSACTION IGNORED. RETRY IN A FEW MINUTES. %s RETRY 2531 Offer cancellation did not complete. Supplier failed to respond. Transaction ignored. Retry in a few minutes. %s
500 COMMUNICATION ERROR UNKNOWN 2599 Unable to fulfill your request with the given criteria. This may be due to a system failure or a bad request.
500 COMMUNICATION ERROR UNKNOWN 2599 Unable to fulfill your request with the given criteria. This may be due to a system failure or a bad request.
500 COMMUNICATION ERROR UNKNOWN 2599 Failure while adding travelers in PNR.
500 COMMUNICATION ERROR UNKNOWN 2599 AMFERFNP - REQUIRED FIELD NOT PRESENT IN MESSAGE *
500 COMMUNICATION ERROR UNKNOWN 2599 LINK BUSY - RETRY IN 3 MINUTES
500 COMMUNICATION ERROR UNKNOWN 2599 NO RESPONSE FROM VENDOR
500 COMMUNICATION ERROR UNKNOWN 2599 Passive segment sell failed.
500 COMMUNICATION ERROR UNKNOWN 2599 Conferma Error: FAX UNABLE TO QUEUE
500 COMMUNICATION ERROR UNKNOWN 2599 Conferma Error: INVALID POSI KLR
500 COMMUNICATION ERROR UNKNOWN 2599 Conferma Error: INVALID XMLH KLR
500 COMMUNICATION ERROR UNKNOWN 2599 Conferma Error: PAYMENT SERVICE TEMPORARILY UNAVAILABLE
500 COMMUNICATION ERROR UNKNOWN 2599 Conferma Error: PROCESSING EXCEPTION
500 COMMUNICATION ERROR UNKNOWN 2599 Conferma Error: EAS/TAS SERVICE UNAVAILABLE
500 COMMUNICATION ERROR UNKNOWN 2599 Conferma Error: UNRECOGNIZED REQUEST PAYLOAD
400 COMMUNICATION ERROR UNKNOWN 2599 Unable to process host extender request:
400 COMMUNICATION ERROR UNKNOWN 2599 Invalid HostExtender response:
400 COMMUNICATION ERROR VALIDATION 2599 2FA booking flow detected.
400 CURRENCY CODE IS INVALID VALIDATION 13001 Currency code cannot be empty.
500 TOUR CODE IS INVALID VALIDATION 13002 INVALID /IT- NUMBER OR FORMAT
500 REQUESTED RATE IS UNAVAILABLE VALIDATION 13003 CANNOT RESOLVE ALTRATECAT FOR IPTHR
500 REQUESTED RATE IS UNAVAILABLE VALIDATION 13003 UNSUCCESSFUL LINK SELL- MSG FROM LINK VENDOR
500 REQUESTED RATE IS UNAVAILABLE VALIDATION 13003 LINK BUSY - RETRY IN 3 MINUTES, THE SLEEPING ROOM PRODUCT IS UNAVAILABLE. *
400 REQUESTED RATE IS UNAVAILABLE VALIDATION 13003 INVALID /RT- RATE OR FORMAT, RATE DOES NOT EXIST *
500 REQUESTED RATE IS UNAVAILABLE VALIDATION 13003 REQUESTED RATE NOT AVAILABLE
500 REQUESTED RATE IS UNAVAILABLE VALIDATION 13003 REQUESTED RATE NOT AVAILABLEINVALID ARC/IATA NUMBER *
500 REQUESTED RATE IS UNAVAILABLE VALIDATION 13003 UNABLE TO CONFIRM - ROOM TYPE CLOSED, REQUESTED RATE NOT AVAILABLE *
500 REQUESTED RATE IS UNAVAILABLE VALIDATION 13003 ROOM TYPE IS CLOSED TO ARRIVAL ON REQUESTED DATE *
500 REQUESTED RATE IS UNAVAILABLE VALIDATION 13003 ROOM TYPE NOT PRESENT *
500 REQUESTED RATE IS UNAVAILABLE VALIDATION 13003 ROOM UNAVAILABLE
500 REQUESTED RATE IS UNAVAILABLE VALIDATION 13003 THE SLEEPING ROOM PRODUCT IS UNAVAILABLE. *
500 REQUESTED RATE IS UNAVAILABLE VALIDATION 13003 UNABLE TO CONFIRM - ROOM TYPE CLOSED
500 REQUESTED RATE IS UNAVAILABLE VALIDATION 13003 Requested rate is unavailable
500 REQUESTED PROPERTY IS UNAVAILABLE VALIDATION 13005 DESTINATION IS DOWN *
500 REQUESTED PROPERTY IS UNAVAILABLE VALIDATION 13005 ROOMMASTER TEMPORARILY UNAVAILABLE
500 REQUESTED PROPERTY IS UNAVAILABLE VALIDATION 13005 HOTEL NOT FOUND *
500 REQUESTED PROPERTY IS UNAVAILABLE VALIDATION 13005 THE PROPERTY IS NOT ACTIVE
500 REQUESTED PROPERTY IS UNAVAILABLE VALIDATION 13005 PROPERTY NOT AVAILABLE
500 REQUESTED PROPERTY IS UNAVAILABLE VALIDATION 13005 UNABLE TO CONFIRM - HOTEL NOT AVAIL
400 REQUESTED PROPERTY IS UNAVAILABLE VALIDATION 13005 No availability
400 REQUESTED PROPERTY IS UNAVAILABLE VALIDATION 13005 Property not found. Please verify request and retry
500 REQUESTED ROOM IS UNAVAILABLE VALIDATION 13006 INVALID ROOM TYPE CHECK FORMAT
500 NUMBER OF GUESTS IS INVALID VALIDATION 13007 INVALID - CHECK NUMBER OF ADULTS
400 NUMBER OF GUESTS IS INVALID VALIDATION 13007 INVALID - NUMBER OF PERSONS
400 NUMBER OF GUESTS IS INVALID VALIDATION 13007 /EX- NUMBER EXCEEDS LIMIT, MAXIMUM OCCUPANCY RESTRICTION EXCEEDED *
400 NUMBER OF GUESTS IS INVALID VALIDATION 13007 NUMBER OF GUESTS EXCEEDS ROOM TYPE OCCUPANCY LIMIT
500 NUMBER OF GUESTS IS INVALID VALIDATION 13007 NUMBER OF PERSONS EXCEEDED LIMIT
400 NUMBER OF GUESTS IS INVALID VALIDATION 13007 At least one adult is required
400 NUMBER OF GUESTS IS INVALID VALIDATION 13007 Number of Guests request Must be between 1 and 9
400 NUMBER OF GUESTS IS INVALID VALIDATION 13007 Number of guests is missing
400 NUMBER OF ROOMS IS INVALID VALIDATION 13008 Number of Rooms requested Must be between 1 and 9
400 NUMBER OF ROOMS IS INVALID VALIDATION 13008 Room quantity cannot be empty.
500 LENGTH OF STAY IS INVALID VALIDATION 13009 MINIMUM LENGTH OF HOTEL STAY NOT MET
500 LENGTH OF STAY IS INVALID VALIDATION 13009 MINIMUM OR MAXIMUM STAY REQUIRED/ PLS CHECK HOTEL POLICY *
500 CONFIRMATION NUMBER IS INVALID VALIDATION 13011 Failed to call modify reservation. This may be caused by a wrong confirmation number.
500 CONFIRMATION NUMBER IS INVALID VALIDATION 13011 Failed to retrieve reservation details from supplier. This may be caused by a wrong confirmation number.
400 CONFIRMATION NUMBER IS INVALID VALIDATION 13011 Invalid confirmation number.
400 CONFIRMATION NUMBER IS INVALID VALIDATION 13011 Confirmation number cannot be empty.
500 LOYALTY NUMBER IS MISSING OR INVALID VALIDATION 13012 INVALID /FG- NUMBER OR FORMAT *
500 LOYALTY NUMBER IS MISSING OR INVALID VALIDATION 13012 LOYALTY PROGRAM NOT FOUND *
400 LOYALTY NUMBER IS MISSING OR INVALID VALIDATION 13012 INVALID/FG- INVALID FG NUMBER
400 LOYALTY NUMBER IS MISSING OR INVALID VALIDATION 13012 INVALID FREQUENT GUEST NUMBER - NUMERICS ONLY *
400 LOYALTY NUMBER IS MISSING OR INVALID VALIDATION 13012 NAME OR /FG- NUMBER REQUIRED *
400 LOYALTY NUMBER IS MISSING OR INVALID VALIDATION 13012 REWARDS NUMBER REQUIRED TO BOOK *
400 LOYALTY NUMBER IS MISSING OR INVALID VALIDATION 13012 NAME OR /FG- NUMBER REQUIRED *
400 LOYALTY NUMBER IS MISSING OR INVALID VALIDATION 13012 Customer Air loyalty is not valid.
400 LOYALTY NUMBER IS MISSING OR INVALID VALIDATION 13012 Customer loyalties are not valid.
400 LOYALTY NUMBER IS MISSING OR INVALID VALIDATION 13012 Customer Hotel loyalty is not valid.
400 LOYALTY NUMBER IS MISSING OR INVALID VALIDATION 13012 Loyalty number is missing or invalid.
500 MODIFY REQUEST IS INVALID VALIDATION 13013 UNABLE TO ACTION LAST HOM-IGN OR ET
400 MODIFY REQUEST IS INVALID VALIDATION 13013 No change possible. Reservation already matches requested values.
500 CANCELLATION REQUEST IS INVALID VALIDATION 13014 RESTRICTION ON CANCEL OR MODIFY PLEASE CONTACT HOTEL *
500 GUARANTEE TYPE IS INVALID VALIDATION 13015 GTD:HOLD
500 GUARANTEE TYPE IS INVALID VALIDATION 13015 GUARANTEE REQUIRED IMMEDIATELY *
500 GUARANTEE TYPE IS INVALID VALIDATION 13015 INVALID FORM OF GUARANTEE/DEPOSIT, SEE RATE RULES *
500 GUARANTEE TYPE IS INVALID VALIDATION 13015 INVALID /G- TYPE OR FORMAT
400 GUARANTEE TYPE IS INVALID VALIDATION 13015 Invalid guarantee type indicators in payment
500 GUARANTEE TYPE HAS BECOME DEPOSIT REQUIRED. DEPOSIT AMOUNT %s VALIDATION 13016 ADVANCED DEPOSIT REQUIRED
500 GUARANTEE TYPE HAS BECOME DEPOSIT REQUIRED. DEPOSIT AMOUNT %s VALIDATION 13016 NEED GUEST CREDIT CARD IN CARD DEPOSIT FORMAT TO BOOK *
400 GUARANTEE TYPE HAS BECOME DEPOSIT REQUIRED. DEPOSIT AMOUNT %s VALIDATION 13016 Guarantee Type has changed to Deposit Required. The deposit amount is %s. If you would like to proceed, resell with Accept Guarantee Change Indicator equal to true.
500 GUARANTEE TYPE HAS BECOME GUARANTEE REQUIRED VALIDATION 13017 RESERVATION REQUIRES A GUARANTEE
400 GUARANTEE TYPE HAS BECOME GUARANTEE REQUIRED VALIDATION 13017 Guarantee Type has changed to Guarantee Required. If you would like to proceed, resell with Accept Guarantee Change Indicator equal to true.
400 GUARANTEE TYPE HAS BECOME PREPAY REQUIRED. PREPAY AMOUNT %s VALIDATION 13018 Guarantee Type has changed to Prepay Required. The full amount will be charged. If you would like to proceed, resell with Accept Guarantee Change Indicator equal to true.
400 VIRTUAL PAYMENT CARD PAYMENT IS NOT SUPPORTED BY PROPERTY VALIDATION 13019 Property does not qualify for virtual credit card because of missing property FAX and
500 HOTEL RATE PRICE WAS %s AND HAS BECOME %s VALIDATION 13020 Price changed during sell from %s to %s.
400 HOTEL RATE PRICE WAS %s AND HAS BECOME %s VALIDATION 13020 Price total has changed from %s to %s. If you would like to proceed, resell with Accept Price Change indicator equal to true.
400 GUARANTEE AMOUNT OR TYPE IS INVALID VALIDATION 13021 GUARANTEE NOT ACCEPTED BY HOTEL *
400 GUARANTEE AMOUNT OR TYPE IS INVALID VALIDATION 13021 INSUFFICIENT GUARANTEE *
400 GUARANTEE AMOUNT OR TYPE IS INVALID VALIDATION 13021 INVALID GUARANTEE INDICATOR
500 GUARANTEE AMOUNT OR TYPE IS INVALID UNKNOWN 13021 LINK BUSY - RETRY IN 3 MINUTES, DEPOSIT REQUIRED. *
500 NUMBER OF ROOMS REQUESTED ARE NO LONGER AVAILABLE VALIDATION 13022 INSUFFICIENT ROOMS AVAILABLE FOR REQUESTED RATE LEVEL
400 NUMBER OF ROOMS REQUESTED ARE NO LONGER AVAILABLE VALIDATION 13022 RESERVATION REJECTED DUE TO INSUFFICIENT AVAILABILITY.
500 NUMBER OF ROOMS REQUESTED ARE NO LONGER AVAILABLE VALIDATION 13022 Group reservation failure, not enough rooms available.
500 NUMBER OF ROOMS REQUESTED ARE NO LONGER AVAILABLE VALIDATION 13022 INSUFFICIENT INVENTORY FOR TRANSACTION *
500 NUMBER OF ROOMS REQUESTED ARE NO LONGER AVAILABLE VALIDATION 13022 NO ROOMS AVAILABLE
400 NUMBER OF ROOMS REQUESTED ARE NO LONGER AVAILABLE VALIDATION 13022 The number of rooms requested is greater than available number of rooms.
500 VIRTUAL PAYMENT ACCOUNT REQUEST IS INVALID VALIDATION 13023 Conferma Error: INVALID PAYMENT REQUEST PARAMETERS
500 VIRTUAL PAYMENT ACCOUNT CREDENTIALS ARE INVALID VALIDATION 13024 Conferma Error: INVALID AGENCY CREDENTIALS
500 VIRTUAL PAYMENT ACCOUNT CREDENTIALS ARE INVALID VALIDATION 13024 Conferma Error: NO AGENCY CREDENTIAL ON FILE
400 VIRTUAL PAYMENT ACCOUNT CREDENTIALS ARE INVALID VALIDATION 13024 DeploymentID cannot be empty.
400 VIRTUAL PAYMENT ACCOUNT CREDENTIALS ARE INVALID VALIDATION 13024 Virtual credit card accountId cannot be empty.
400 VIRTUAL PAYMENT ACCOUNT CREDENTIALS ARE INVALID VALIDATION 13024 Invalid virtual credit card supplier. Accepted credit cards suppliers: Conferma
500 CANCELLATION IS NOT CONFIRMED UNKNOWN 13026 Did not receive cancellation confirmation from hotel. Please check with hotel.
500 CANCELLATION IS NOT CONFIRMED UNKNOWN 13026 EndTransact not successful.
400 CANCELLATION IS NOT CONFIRMED VALIDATION 13026 Expedia has accepted our request to cancel the booking with itinerary ID %s, but we cannot verify if the booking has been cancelled or not. Please do a retrieval request at a later time to confirm.
400 NEGOTIATED RATE CODE IS INVALID VALIDATION 13028 A VALID RATE PLAN CODE IS REQUIRED
500 HOTEL OFFER IS UNCONFIRMED FROM SUPPLIER. CHECK FOR CONFIRMATION EMAIL FROM SUPPLIER. USE SYNC MESSAGE WITH CONFIRMATION TO COMPLETE RESERVATION UNKNOWN 13034 Hotel sell unconfirmed from supplier. Check for confirmation email from supplier. Use SYNC message with confirmation number to complete PNR
400 GUEST COUNT IS INVALID VALIDATION 13038 GuestCount.count is required
500 BOOKING CODE IS INVALID UNKNOWN 13045 Failed to preview reservation details from supplier. This may be caused by a wrong booking code.
400 BOOKING CODE IS INVALID VALIDATION 13045 Booking code is required.
400 OFFER ID HAS EXPIRED. NEW AVAILABILITY IS REQUIRED VALIDATION 13046 Cannot find hotel offer with ID: %s Offer ID may be incorrect or offer has expired. Try performing availability again
400 PAYMENT AMOUNT IS INVALID VALIDATION 13047 Payment if present Amount cannot be empty
400 PAYMENT AMOUNT IS INVALID VALIDATION 13047 Amount value cannot be empty
400 TELEPHONE MODIFICATION FAILED. ONLY ONE TELEPHONE MODIFICATION IS ALLOWED PER REQUEST VALIDATION 13048 Adding/modifying multiple Phone change is not allowed.
400 TRAVELER MODIFICATION IS NOT SUPPORTED BY THIS SUPPLIER VALIDATION 13049 Supplier does not support name change.
400 TRAVELER MODIFICATION IS NOT SUPPORTED BY THIS SUPPLIER VALIDATION 13049 Traveler change is not allowed.
400 PAYMENT CARD BILLING ADDRESS IS REQUIRED BY THIS SUPPLIER VALIDATION 13050 Card detail address cannot be empty
400 PAYMENT CARD MODIFICATION IS NOT SUPPORTED BY THIS SUPPLIER VALIDATION 13051 Supplier does not support credit card change.
400 PAYMENT CARD MODIFICATION IS NOT SUPPORTED BY THIS SUPPLIER VALIDATION 13051 Credit Card change is not allowed.
400 RESERVATION DATE MODIFICATION IS NOT SUPPORTED BY THIS SUPPLIER VALIDATION 13052 Supplier does not support date change.
400 RESERVATION DATE MODIFICATION IS NOT SUPPORTED BY THIS SUPPLIER VALIDATION 13052 Date changes are not allowed.
400 FORM OF PAYMENT MODIFICATION IS NOT SUPPORTED WITH VIRTUAL PAYMENT ACCOUNTS VALIDATION 13053 Form of payment change not allowed with virtual credit cards
400 PAYMENT CARD TELEPHONE NUMBER IS REQUIRED BY THIS SUPPLIER VALIDATION 13054 Form of payment phone cannot be empty
400 CANNOT PARSE %s: %s. DATE FORMAT MUST BE yyyy-MM-dd VALIDATION 13055 Cannot parse %s: %s. Date format must be yyyy-MM-dd.
400 REQUESTED DATE MODIFICATION IS INVALID VALIDATION 13056 Initial reservation dates match requested dates
400 MODIFICATION IS RESTRICTED TO ONE FIELD PER MESSAGE VALIDATION 13057 Multiple field changes are not allowed.
400 PAYMENT OBJECT IS REQUIRED WITH VIRTUAL PAYMENT ACCOUNT REQUESTS VALIDATION 13058 Payment information required with virtual credit card requests
404 HOTEL OFFER NOT FOUND IN RESERVATION VALIDATION 13060 Segment not found for the requested confirmation number.
400 RESERVATION WAS NOT FOUND IN SUPPLIER SYSTEM VALIDATION 13061 Reservation was not found in supplier system.
500 CANCELLATION DEADLINE HAS EXPIRED VALIDATION 13062 CANCELLATION DEADLINE OF CX1 HAS EXPIRED *
500 CANCELLATION DEADLINE HAS EXPIRED VALIDATION 13062 CANCELLATION DEADLINE OF NREF HAS EXPIRED *
500 CANCELLATION IS DENIED. CHECK CANCEL POLICY. VALIDATION 13063 INVALID - CHECK CANCELLATION POLICY.
500 CANCELLATION IS DENIED. CHECK CANCEL POLICY. %s VALIDATION 13063 UNABLE TO CANCEL - CHECK POLICY. %s
500 REQUEST IS INVALID VALIDATION 13064 BAD REQUEST *
400 REQUEST IS INVALID VALIDATION 13064 Malformed request.
400 REQUEST IS INVALID VALIDATION 13064 Bad request
400 REQUEST IS INVALID VALIDATION 13064 Request missing mandatory fields
400 REQUEST IS INVALID. INVALID TYPE: %s VALIDATION 13064 Invalid type: %s
400 REQUEST IS INVALID. INVALID %s: %s VALIDATION 13064 Invalid %s: %s
400 REQUEST IS INVALID. INVALID %s. REQUIRED TYPE: %s VALIDATION 13064 Invalid %s. Required type: %s
400 HOTEL OFFER IS NOT CONFIRMED AND ON REQUEST VALIDATION 13067 Sold active segment does not have the status SS
400 HOTEL OFFER IS NOT CONFIRMED AND ON REQUEST VALIDATION 13067 EndTransact not successful.
500 RESERVATION FAILED DUE TO RESERVATION COMMENT CREATION FAILURE. CHECK %s COMMENT UNKNOWN 13069 RESERVATION FAILED DUE TO RESERVATION COMMENT CREATION FAILURE
400 RESERVATION FAILED DUE TO RESERVATION COMMENT CREATION FAILURE. RESERVATION COMMENT %s IS RESTRICTED TO ONE COMMENT OF THIS TYPE VALIDATION 13070 RESERVATION FAILED DUE TO RESERVATION COMMENT CREATION FAILURE. RESERVATION COMMENT %s IS RESTRICTED TO ONE COMMENT OF THIS TYPE
400 RESERVATION FAILED DUE TO RESERVATION COMMENT CREATION FAILURE. CHECK VALUE FIELD FOR %s VALIDATION 13071 RESERVATION FAILED DUE TO RESERVATION COMMENT CREATION FAILURE. CHECK VALUE FIELD FOR %s
400 RESERVATION FAILED DUE TO RESERVATION COMMENT CREATION FAILURE. CHECK NAME FIELD FOR %s VALIDATION 13072 RESERVATION FAILED DUE TO RESERVATION COMMENT CREATION FAILURE. CHECK NAME FIELD FOR %s
400 AUTHORITY IS INVALID VALIDATION 13074 Authority invalid or not allowed.
400 AUTHORITY IS INVALID VALIDATION 13074 Authority cannot be empty.
400 AUTHORITY IS INVALID VALIDATION 13074 Authority does not match rate.
400 SEGMENT CONFIRMATION IS MISSING VALIDATION 13075 Cannot return confirmation number
400 SEGMENT CONFIRMATION IS MISSING VALIDATION 13075 Confirmation hold null or status does not equal Confirmed
400 RESERVATION WAS ALREADY CANCELLED IN SUPPLIER SYSTEM VALIDATION 13076 Already cancelled!
500 PNR CONTAINS UNCONFIRMED SEGMENTS VALIDATION 13077 CONFIRM SEGMENT
400 CREDIT CARD TYPE IS NOT ALLOWED VALIDATION 13078 The specified credit card type is not allowed for this hotel.
500 ADD/DELETE RESTRICTED ON RETRIEVED BOOKING TERMINAL 13079 ADD/DELETE RESTRICTED ON RETRIEVED BOOKING
400 TRAVELER TICKETING INFORMATION IS INVALID VALIDATION 13080 NEED TICKETING INFORMATION
500 TRANSACTION IS UNCONFIRMED UNKNOWN 13081 EndTransact not successful.
500 TRANSACTION IS UNCONFIRMED UNKNOWN 13081 Transaction not successful.
400 RESERVATION LOCATOR PATH PARAMETER IS REQUIRED VALIDATION 13082 PNR locator value must be a path parameter.
400 FORM OF PAYMENT PHONE IS INVALID VALIDATION 13083 Card holder phone number invalid.
400 FORM OF PAYMENT PHONE IS INVALID VALIDATION 13083 Form of payment phone must contain only alpha chars, spaces, dashes, or dots.
400 EMAIL MODIFICATION IS NOT ALLOWED VALIDATION 13084 Email change is not allowed.
400 MODIFY NOT AVAILABLE VALIDATION 13085 Modify Booking.com reservations is currently not supported, please rebook and cancel. Sorry for the inconvenience.
400 NUMBER OF ROOMS CANNOT BE GREATER THAN ONE. RESERVATION WITH CHILDREN IS RESTRICTED TO ONE ROOM VALIDATION 13086 Number of rooms cannot be greater than one. Reservation with children is restricted to one room.
400 PASSIVE BOOKING REASON CODE IS MISSING OR INVALID VALIDATION 13090 Passive booking reason code is missing or invalid.
400 PASSIVE OFFER MUST CONTAIN PROPERTY ID OR COMBINATION OF HOTEL NAME AND ADDRESS VALIDATION 13091 Passive offer must contain property ID or combination of hotel name and address.
400 ALL HOTEL SEGMENTS EXPIRED OR CANCELLED VALIDATION 13094 All hotel segments expired or cancelled.
400 GUEST COUNT IS INVALID. MAXIMUM NUMBER OF CHILDREN EXCEEDED VALIDATION 13095 GUEST COUNT IS INVALID. MAXIMUM NUMBER OF CHILDREN EXCEEDED