Queueing Tickets

Prior to ticketing, you can add queue placement information to a PNR. This adds a specific agency queue to the reservation so that any additional action can be managed as necessary. Queue placement is optional and takes place in a workbench session, either standalone or as part of ticket issuance.

In this topic:

• Queue Placement Request
• Queue Placement Response
• Queue Placement Request Example
• Queue Placement Response Example

Queue Placement Request

Query Parameters

None.

POST Request

Send the POST request to the following resource:

Payload

The message payload sends the PNR and queue information.

Parameter	Description	Required	Optional
AgencyQueue	Top level object for request.	None	None
ReservationIdentifier	PNR	value: PNR of the reservation to add to the queue.	None
Queue	Queue details. Multiple instances of Queue can be sent. Each instance of Queue is one individual queue.	value: Queue number.	category: Customer-defined category within a queue. dateOffset: Numeric value for a date range. date: Date and time for a specific customer-defined action within that queue. pccOverride: PCC to override the agency default PCC for that queue.

Queue Placement Response

The response returns a confirmation that the transaction was successful.

Example Queue Placement Request

{
    "AgencyQueue": {
        "ReservationIdentifier": {
            "value": "6Q04QC"
        },
        "Queue": [
            {
                "pccOverride": "79JP",
                "value": "67"
            }
        ]
    }
}

Example Queue Placement Response

The response returns a status confirmation per below.

{
    "BaseResponse": {
        "Result": {
            "status": "Complete"
        }
    }
}