NDC Exchange and Refund Workflows

Exchange and refund functionality for NDC bookings and tickets is handled by a set of NDC-specific APIs.

Use the first workflow to update the air itinerary on a booking, or exchange a ticket for another itinerary. Use the second workflow to cancel tickets and issue a refund if eligible.

Other options are also available for specific carriers, such as canceling the payment and retaining the itinerary; see the NDC Modify, Cancel, and Exchange Guide for details.

Each box in the diagram represents one API call in the workflow.

Related Content: NDC Modify, Cancel, and Exchange Guide