Ticket Void API Reference (GDS)

Put

ticket/tickets/updatestatus/{ticketID}

Send the ticket number in {ticketID}.

Base path:

Use this base path if you have not yet received or not migrated to the new credentials from Travelport:

Pre-production https://api.pp.travelport.com/11/air/

Production https://api.travelport.com/11/air/

Use this base path after you have migrated to the new credentials from Travelport (using .net instead of .com):

Pre-production https://api.pp.travelport.net/11/air/

Production https://api.travelport.net/11/air/

Related Content:Air Modify, Cancel, Exchange & Refund Guide

Use the Ticket Void API to void a single GDS ticket. Not supported for NDC, see Exchange, Refund, and Void Guide for NDC.

Generally a ticket can be voided only within the same day it was issued. See Air Modify, Cancel, Exchange & Refund Guide for limitations.
Canceling a GDS itinerary outside the void period is not supported at this time. GDS refund functionality is under development.
AirTicketing takes into account tickets issued past midnight and on weekends and holidays in determining the allowable void period. Supported only for ARC users, not BSP.
To cancel a reservation that has not been ticketed, see the Reservation Cancel (GDS) API reference.

Request

As part of the request requirements, also see Authentication and Common Air Headers.

TicketVoid requires a PUT request with the ticket number.

There are no query parameters. Send an empty TicketQueryUpdateTicket object in the payload per below.

Object

Description

Required/Optional

TicketQueryUpdateTicket

Empty object.

Required

Response

The TicketVoid response returns a result status.

Object

Description

TicketIdResponse

Top level object for response.

Includes Result. May include SettlementAuthorizationCode.

Result

Returns the status of the void request. Key value pair:

status: Returns a value of Complete if the ticket was successfully voided. If the ticket was not voided, an error message specific to the failure reason is returned.

SettlementAuthorizationCode

Returned if provided by the carrier.

Example Request

{
  "TicketQueryUpdateTicket" : {
   
  }
}

Example Response

The example below shows a ticket void response with a status of Complete. A settlement authorization code may or may not be returned.

{
    "TicketIdResponse": {
        "Result": {
            "status": "Complete"
        },
        "SettlementAuthorizationCode": "125ZBHKCZD3S3"
    }
}