Reconciling

After a match is found, the GlobalWare item is updated. Some updates always occur; other updates are optional.

Standard Updates

• If the status is 1 (payment) or 2 (partial payment), the commission received amount is set to the amount paid and the commission received date is set to the Paid Date you entered.

  If the paid commission is more than the booked commission, the record from the file is changed to status 7 (overpaid).

• If the status is 3 (non-commissionable), the commission due amount is changed to zero and the commission received date is set to the Paid Date you entered.

• If the status is 4 (cancellation), 5 (no-show) or 12 (no record of stay), the item is voided. The status reason is set to X for cancellations, N for no-shows, and V for no record of stay.

• If the status is 6 (adjustment), 10 (miscellaneous not paid), or 11 (invalid amount), no changes are made to the GlobalWare item.

Updating Booked Info with Paid Info

You have the option to update the booked information with what the customer actually paid. This situation can occur when a client books and then makes a change upon arrival, such as up or downgrading or staying an extra night.

If you select Update Booked Info with Paid Info on the Commission Reconciliation screen, the following fields appear on the screen.

Note: To access the Commission Reconciliation screen, see Using the Commission Reconciliation Screen.

When you choose this option, you can then select the fields you want to update: daily rate, number of days/nights, number of units, and commission amount of the invoice item. The selected fields are updated to match the payment record, and the commission percent is set to zero. (Selecting number of days/nights will update the travel dates.)

This option is relevant only if you are reconciling.