Task: Spoiled Ticket

This task records ticket numbers as spoiled. It is commonly used if there is a ticket printer problem (e.g., the ticket printer jams and scrunches the tickets) or to document stock control numbers that will not be used (e.g., there are 3 coupons left, which is not enough to print a ticket, so you load a new box of 2000 and the 3 coupons must be destroyed since the ticket printer only accepts up to 2000 docs.).

Section 1: Short Answer

Transaction Name:

TicketVoid_1_0

Can any other transaction(s) perform this same task?

No other transaction can perform this task.

Can this task be performed in a sessionless environment?

No, it must be used in a sessioned environment.

Are the request and response identical on both the Apollo and Galileo systems?

There are a few, minor differences between the requests on Apollo and Galileo.

On Apollo, the spoiled request can contain a ‘lniata’ corresponding to a specific printer device. An indictor can be sent indicating that the TINS table must be updated. The ticket number does not contain the check digit, nor the airline code numeric.
On Galileo, the spoiled request can contain an ‘IATA number’ for marking Stock Numbers void on the TINS report. The ticket number does contain the check digit, but not the airline code numeric.

List any industry-specific knowledge required to understand this task in terms of the specific business process.

An understanding of the TINS Table is necessary as this function includes the option to update the TINS Table with the next ticket number or stock control number to be issued.

Explain any special limits or distinct restrictions to the input data that may not be readily apparent.

There are no special limitations.

Section 2: Detailed Description

Request:

Unless otherwise specified, use ALL CAPS in any request data.

Use the <SpoiledTicketMods> tag (4064) to request a ticket number to be marked as Spoiled. The <TicketNumberRange> includes the ticket number (or stock control number) and may also include the numeric airline code and ticket range, if those are required for the item being marked as spoiled.

The IATA number is required on Galileo when updating the TINS report for a satellite printer and is sent in the <SatelliteTicketPrinting> tag.

On Apollo, the <Spoiled> tag is provided if the TINS Table needs to be updated with the next available Ticket number. Also on Apollo, the printer LNIATA can be provided in the <LNIATAInfo> tag when updating the TINS Table for the printer specified.

Prerequisite tasks:

No prerequisite tasks are required.

Expected response:

If the Spoiled Ticketing transaction completes successfully, <DPOK> tag will simply be returned to indicate a good response.

Error and warning responses:

If the Spoiled Ticketing transaction encounters an error, the following error messages may be received in the <ErrText> tag.

Note: Some these errors overlap with the void and unvoid tasks:

Apollo:

8703 - DAR ERROR CALL HELP DESK

8704 - DAR NOT IN PRODUCTION

8705 - DEFAULT NOT IN PRODUCTION

8706 - INVALID LNIATA

8707 - CHECK FORMAT

8708 - CHECK NUMBER

8709 - CHECK DATE

8710 - NO RPT PERIOD FOUND CALL HELP DESK

8711 - VOID NOT ACCEPTED

8713 - SYSTEM ERROR CALL HELP DESK

8714 - DUPLICATE TICKET NUMBER

8716 - TKT NOT ISSUED TKTG DAR ERROR

8717 - VOID NOT ACCEPTED TICKET NUMBER ERROR

8718 - BOARDING PASS CANNOT BE REISSUED

8719 - DUPLICATE STOCK NUMBER

8720 - VOID NOT ACCEPTED 13 DIGIT TKT NBR

8721 - VOID NOT ACCEPTED 10 DIGIT TKT NBR

8722 - VOID NOT ACCEPTED TICKET NUMBER NOT FOUND

8723 - VOID NOT ACCEPTED INVALID DATE

8724 - ET NOT FOUND VOID NOT ACCEPTED

8725 - VOID NOT ALLOWED COUPON STATUS

8730 - VOID NOT ACCEPTED TKT NUM INC IN TINS RANGE

8733 - VOID NOT ACCEPTED NOT BEGINNING OR END OF TINS

8734 - UNABLE TO REINSTATE TICKET INVALID DATE

8735 - UNABLE TO REINSTATE TICKET TICKET NOT FOUND

8736 - UNABLE TO REINSTATE TICKET COUPON PRINT FROM ET

8737 - UNABLE TO REINSTATE TICKET TICKET NOT FOUND ON THIS DATE

8738 - ERROR NOT IN TABLE

8739 - UNABLE TO REINSTATE TICKET MAX PERIOD FOR UNVOID EXCEEDED

8740 - UNABLE TO REINSTATE TKT TKT NOT VOID

8741 - UNABLE TO REINSTATE TKT TKT VOIDED BY RETRANSMISSION

8742 - UNABLE TO REINSTATE TKT ET

8743 - UNABLE TO REINSTATE TKT FUNCTION NOT AVAILABLE

8744 - UNABLE TO REINSTATE TKT INVALID TKT NUMBER

8745 - UNABLE TO REINSTATE TKT DATE OUTSIDE VOIDING PERIOD

8746 - CHECK LINKAGE DUPLICATE TINS STOCK

8747 - CHECK FORMAT INVALIDLNIATA

8748 - CHECK PRINTER LINKAGE

8749 - TKT NOT ISSUED TKT NUMBER ERR CALL HELPDESK

8750 - VOID NOT ACCEPTED TKT ALREADY VOIDED

8751 - UNABLE TO RETRANSMIT TKT VOIDED

8752 - UNABLE REPORT TOO LARGE FOR SCREEN RESPONSE

8753 - BAD DATA NUMBER

Galileo:

8703 - DAR ERROR CALL HELP DESK

8704 - INVALID INPUT

8705 - INVALID TICKET NUMBER OR CHECKDIGIT

8706 - NO CHECK DIGIT SPECIFIED

8707 - INVALID DATE

8708 - TICKET NUMBER NOT FOUND

8709 - INVALID TICKET NUMBER

8710 - TICKET ALREADY STATUS

8711 - TICKET NOT VOID STATUS

8712 - UNABLE TO VOID MIXED FOP UNVOID SEPARATELY

8713 - UNABLE TO VOID FIRST CONJUNCTION TKT

8714 - UNABLE TO VOID MIXED FOP VOID SEPARATELY

8715 - VOIDED BY TRS

8716 - UNABLE TO UNVOID TEST OR RETRANSMIT TKT

8717 - TICKET IN PREV BSP REPORTING PERIOD

8718 - UNABLE TO VOID TDO TRANSACTION

8719 - UNABLE TO UNVOID TDO TRANSACTION

8720 - UNABLE TO UNVOID FIRST CONJ TKT NO REQ

8721 - UNABLE TO VOID A REFUNDED TKT

8722 - UNABLE TO UNVOID A REFUNDED TKT

8723 - UNABLE TO VOID ENTER PAX FROM SAME FARE

8724 - UNABLE TO UNVOID ENTER PAX FROM SAME FARE

8725 - UNABLE TO VOID CREDIT CARD FOP

8726 - UNABLE TO VOID CASH FOP

8727 - UNABLE TO UNVOID VOID TKT OUTSIDE PERIOD

8728 - TKT NUMBER NOT FOUND OUTSIDE VOIDING PERIOD

8729 - CANCELLATION FEE INVALID

8730 - INVALID INPUT FORMAT

8731 - INVALID TICKET STOCK NUMBER OR CHECK DIGIT NU

8732 - IATA NUMBER NOT NUMERIC

8733 - LENGTH OF IATA NUM INVALID

8734 - IATA NUM CHECK DIGIT INVALID

8735 - NEED LINKAGE TO TICKET PRINTER

8736 - TCN IS NOT NUMERIC

8737 - NUMERIC CARRIER CODE IS MANDATORY

8738 - PCC AND IATA NUMBER DO NOT MATCH

8739 - INVALID DUTY CODE

8740 - INVALID COUPON NUMBER OR CHECK DIGIT NUMBER

8741 - INVALID PSEUDO CODE

8742 - ERROR NOT IN TABLE

8743 - NEED LINKAGE TO TICKET PRINTER

8744 - TICKET PRINTER SET DOWN

8745 - NEED BLANK STOCK

8746 - NEED BLANK/TICKET STOCK

8747 - NEED TINS TABLE FOR TICKET PRINTER

8748 - TICKET/STOCK NUMBER DOES NOT MATCH FIRST NUMBER IN TINS TABLE

8749 - NO STOCK PRESENT

8750 - TICKET/STOCK NUMBER NOT IN TINS TABLE

8751 - MAXIMUM NUMBER OF TICKET/STOCK NUMBER SPLITS EXCEEDED

8752 - TICKET PRINTER SET BUSY

8753 - COUPON NO. DOES NOT MATCH FIRST NUMBER IN TINS TABLE

8754 - NEED TICKET STOCK

8755 - RETURN TICKET STOCK BEFORE COMMAND IS ISSUED

8756 - TICKET DEVICE INVALID - CHECK WGTA

8757 - INVALID INPUT FORMAT

8758 - NEED LINKAGE TO TICKET PRINTER

8759 - INVALID DUTY CODE

8760 - INVALID TICKET/STOCK NUMBER OR CHECK DIGIT NUMBER

8761 - YOU ARE NOT AUTHORISED TO MAKE THIS ENTRY

8762 - TEST TICKET FUNCTION NOT ALLOWED

8763 - INVALID COUPON NUMBER OR CHECK DIGIT NUMBER

8764 - MISSING CHECK DIGIT

8765 - INVALID PSEUDO CODE

8766 - INVALID INPUT FORMAT

8767 - NEED LINKAGE TO TICKET PRINTER

8768 - INVALID DUTY CODE

8769 - INVALID TICKET/STOCK NUMBER OR CHECK DIGIT NUMBER

8770 - IATA NUMBER IS NOT NUMERIC

8771 - LENGTH OF IATA NUMBER INVALID

8772 - IATA NUMBER CHECK DIGIT INVALID

8773 - TCN IS NOT NUMERIC

8774 - LENGTH OF TCN INVALID

8775 - TCN CHECK DIGIT INVALID

8776 - NUMERIC CARRIER CODE IS MANDATORY WITH TKX

8777 - PCC AND IATA NUMBER DO NOT MATCH

8778 - INVALID COUPON NUMBER OR CHECK DIGIT NUMBER

8779 - INVALID PSEUDO CODE

8780 - CANNOT VOID SUPPORT DOCUMENT

8781 - CANNOT UNVOID ELECTRONIC TICKET

8782 - UNAUTHORISED AIRLINE CODE

8783 - INVALID COUPON NUMBER

8784 - INVALID STP LOCATION

8785 - INVALID TICKET NUMBER

8775 - TCN CHECK DIGIT INVALID

8776 - NUMERIC CARRIER CODE IS MANDATORY WITH TKX

8777 - PCC AND IATA NUMBER DO NOT MATCH

8778 - INVALID COUPON NUMBER OR CHECK DIGIT NUMBER

8779 - INVALID PSEUDO CODE

8780 - CANNOT VOID SUPPORT DOCUMENT

8781 - CANNOT UNVOID ELECTRONIC TICKET

8782 - UNAUTHORISED AIRLINE CODE

8783 - INVALID COUPON NUMBER

8784 - INVALID STP LOCATION

8785 - INVALID TICKET NUMBER

8786 - NO TICKET NUMBERS AVAILABLE

8787 - INVALID CARRIER CODE