The cancel refund electronic ticket task allows the cancellation of an Electronic Ticket Refund transaction within the same calendar day of the Refund transaction for carriers supporting this function.
This task:
Transaction Name:
TicketVoid_2
Can any other transaction(s) perform this same task?
No other transaction can perform this task.
Can this task be performed in a sessionless environment?
Yes, this task can be used in a sessionless environment.
Are the request and response identical on both the Apollo and Galileo systems?
There are minor differences between the requests on Apollo and Galileo:
List any industry-specific knowledge required to understand this task in terms of the specific business process.
The exact format of the ticket number information provided may depend on the type of ticket issued, the type of printer used, if the agent is using the Apollo or Galileo systems. For example, Galileo requires the ticket number ‘check digit’ to be provided, Apollo does not.
Explain any special limits or distinct restrictions to the input data that may not be readily apparent.
The exact format of the ticket number information provided may depend on the type of ticket issued, the type of printer used, and/or if the agent is using the Apollo or Galileo systems. For example, Galileo requires the ticket number ‘check digit’, Apollo does not.
Note: The only way to void a ticket created in UA RES mode (un-emulated) is by using the terminal entries .V/### (for example, $.V/016XXXXXXXXXX).
Request:
Unless otherwise specified, use ALL CAPS in any request data.
Use <RefundCancelTktMods> (4112 Data Record) to request a previously refunded ticket to cancel the refund. When sending the request:
Prerequisite tasks:
A ticket must be refunded.
Expected response:
If the Cancel Refund transaction completes successfully, the <DPOK> displays to indicate a good response.
Error and warning responses:
If the Void Ticketing transaction encounters an error, the following error messages may be received in the <ErrText> tag.
Note: Some these errors overlap with the unvoid and spoiled tasks:
Apollo:
8703 - DAR ERROR CALL HELP DESK
8704 - DAR NOT IN PRODUCTION
8705 - DEFAULT NOT IN PRODUCTION
8706 - INVALID LNIATA
8707 - CHECK FORMAT
8708 - CHECK NUMBER
8709 - CHECK DATE
8710 - NO RPT PERIOD FOUND CALL HELP DESK
8711 - VOID NOT ACCEPTED
8713 - SYSTEM ERROR CALL HELP DESK
8714 - DUPLICATE TICKET NUMBER
8716 - TKT NOT ISSUED TKTG DAR ERROR
8717 - VOID NOT ACCEPTED TICKET NUMBER ERROR
8718 - BOARDING PASS CANNOT BE REISSUED
8719 - DUPLICATE STOCK NUMBER
8720 - VOID NOT ACCEPTED 13 DIGIT TKT NBR
8721 - VOID NOT ACCEPTED 10 DIGIT TKT NBR
8722 - VOID NOT ACCEPTED TICKET NUMBER NOT FOUND
8723 - VOID NOT ACCEPTED INVALID DATE
8733 - VOID NOT ACCEPTED NOT BEGINNING OR END OF TINS
8734 - UNABLE TO REINSTATE TICKET INVALID DATE
8735 - UNABLE TO REINSTATE TICKET TICKET NOT FOUND
8736 - UNABLE TO REINSTATE TICKET COUPON PRINT FROM ET
8737 - UNABLE TO REINSTATE TICKET TICKET NOT FOUND ON THIS DATE
8738 - ERROR NOT IN TABLE
8739 - UNABLE TO REINSTATE TICKET MAX PERIOD FOR UNVOID EXCEEDED
8740 - UNABLE TO REINSTATE TKT TKT NOT VOID
8741 - UNABLE TO REINSTATE TKT TKT VOIDED BY RETRANSMISSION
8742 - UNABLE TO REINSTATE TKT ET
8743 - UNABLE TO REINSTATE TKT FUNCTION NOT AVAILABLE
8744 - UNABLE TO REINSTATE TKT INVALID TKT NUMBER
8745 - UNABLE TO REINSTATE TKT DATE OUTSIDE VOIDING PERIOD
8746 - CHECK LINKAGE DUPLICATE TINS STOCK
8747 - CHECK FORMAT INVALIDLNIATA
8748 - CHECK PRINTER LINKAGE
8749 - TKT NOT ISSUED TKT NUMBER ERR CALL HELPDESK
8750 - VOID NOT ACCEPTED TKT ALREADY VOIDED
8751 - UNABLE TO RETRANSMIT TKT VOIDED
8752 - UNABLE REPORT TOO LARGE FOR SCREEN RESPONSE
8753 - BAD DATA NUMBER
9113 - UNABLE TO PROCESS ELECTRONIC REFUND CANCEL
9114 - UNABLE TO PROCESS ELECTRONIC REFUND CANCEL – TRANSACTION NOT SUPPORTED
9115 - UNABLE TO REFUND CANCEL - NO AGENCY AGREEMENT EXISTS
9116 - UNABLE TO REFUND CANCEL – REFUND NOT FOUND
9117 - INVALID FORMAT/DATA - REFUND CANCEL
9118 - UNABLE TO PROCESS ELECTRONIC REFUND CANCEL – INVALID TICKET/COUPON STATUS
9119 - UNABLE TO PROCESS ELECTRONIC REFUND CANCEL – ERROR RETURNED FROM LINKS
9120 - UNABLE TO REFUND CANCEL - PAPER TICKET
Galileo:
8703 - DAR ERROR CALL HELP DESK
8704 - INVALID INPUT
8705 - INVALID TICKET NUMBER OR CHECKDIGIT
8706 - NO CHECK DIGIT SPECIFIED
8707 - INVALID DATE
8708 - TICKET NUMBER NOT FOUND
8709 - INVALID TICKET NUMBER
8710 - TICKET ALREADY STATUS
8711 - TICKET NOT VOID STATUS
8712 - UNABLE TO VOID MIXED FOP UNVOID SEPARATELY
8713 - UNABLE TO VOID FIRST CONJUNCTION TKT
8714 - UNABLE TO VOID MIXED FOP VOID SEPARATELY
8715 - VOIDED BY TRS
8716 - UNABLE TO UNVOID TEST OR RETRANSMIT TKT
8717 - TICKET IN PREV BSP REPORTING PERIOD
8718 - UNABLE TO VOID TDO TRANSACTION
8719 - UNABLE TO UNVOID TDO TRANSACTION
8720 - UNABLE TO UNVOID FIRST CONJ TKT NO REQ
8721 - UNABLE TO VOID A REFUNDED TKT
8722 - UNABLE TO UNVOID A REFUNDED TKT
8723 - UNABLE TO VOID ENTER PAX FROM SAME FARE
8724 - UNABLE TO UNVOID ENTER PAX FROM SAME FARE
8725 - UNABLE TO VOID CREDIT CARD FOP
8726 - UNABLE TO VOID CASH FOP
8727 - UNABLE TO UNVOID VOID TKT OUTSIDE PERIOD
8728 - TKT NUMBER NOT FOUND OUTSIDE VOIDING PERIOD
8729 - CANCELLATION FEE INVALID
8730 - INVALID INPUT FORMAT
8731 - INVALID TICKET STOCK NUMBER OR CHECK DIGIT NU
8732 - IATA NUMBER NOT NUMERIC
8733 - LENGTH OF IATA NUM INVALID
8734 - IATA NUM CHECK DIGIT INVALID
8735 - NEED LINKAGE TO TICKET PRINTER
8736 - TCN IS NOT NUMERIC
8737 - NUMERIC CARRIER CODE IS MANDATORY
8738 - PCC AND IATA NUMBER DO NOT MATCH
8739 - INVALID DUTY CODE
8740 - INVALID COUPON NUMBER OR CHECK DIGIT NUMBER
8741 - INVALID PSEUDO CODE
8742 - ERROR NOT IN TABLE
8743 - NEED LINKAGE TO TICKET PRINTER
8744 - TICKET PRINTER SET DOWN
8745 - NEED BLANK STOCK
8746 - NEED BLANK/TICKET STOCK
8747 - NEED TINS TABLE FOR TICKET PRINTER
8748 - TICKET/STOCK NUMBER DOES NOT MATCH FIRST NUMBER IN TINS TABLE
8749 - NO STOCK PRESENT
8750 - TICKET/STOCK NUMBER NOT IN TINS TABLE
8751 - MAXIMUM NUMBER OF TICKET/STOCK NUMBER SPLITS EXCEEDED
8752 - TICKET PRINTER SET BUSY
8753 - COUPON NO. DOES NOT MATCH FIRST NUMBER IN TINS TABLE
8754 - NEED TICKET STOCK
8755 - RETURN TICKET STOCK BEFORE COMMAND IS ISSUED
8756 - TICKET DEVICE INVALID - CHECK WGTA
8757 - INVALID INPUT FORMAT
8758 - NEED LINKAGE TO TICKET PRINTER
8759 - INVALID DUTY CODE
8760 - INVALID TICKET/STOCK NUMBER OR CHECK DIGIT NUMBER
8761 - YOU ARE NOT AUTHORISED TO MAKE THIS ENTRY
8762 - TEST TICKET FUNCTION NOT ALLOWED
8763 - INVALID COUPON NUMBER OR CHECK DIGIT NUMBER
8764 - MISSING CHECK DIGIT
8765 - INVALID PSEUDO CODE
8766 - INVALID INPUT FORMAT
8767 - NEED LINKAGE TO TICKET PRINTER
8768 - INVALID DUTY CODE
8769 - INVALID TICKET/STOCK NUMBER OR CHECK DIGIT NUMBER
8770 - IATA NUMBER IS NOT NUMERIC
8771 - LENGTH OF IATA NUMBER INVALID
8772 - IATA NUMBER CHECK DIGIT INVALID
8773 - TCN IS NOT NUMERIC
8774 - LENGTH OF TCN INVALID
8775 - TCN CHECK DIGIT INVALID
8776 - NUMERIC CARRIER CODE IS MANDATORY WITH TKX
8777 - PCC AND IATA NUMBER DO NOT MATCH
8778 - INVALID COUPON NUMBER OR CHECK DIGIT NUMBER
8779 - INVALID PSEUDO CODE
8780 - CANNOT VOID SUPPORT DOCUMENT
8781 - CANNOT UNVOID ELECTRONIC TICKET
8782 - UNAUTHORISED AIRLINE CODE
8783 - INVALID COUPON NUMBER
8784 - INVALID STP LOCATION
8785 - INVALID TICKET NUMBER
8786 - NO TICKET NUMBERS AVAILABLE
8787 - INVALID CARRIER CODE
9113 - UNABLE TO PROCESS ELECTRONIC REFUND CANCEL
9114 - UNABLE TO PROCESS ELECTRONIC REFUND CANCEL – TRANSACTION NOT SUPPORTED
9115 - UNABLE TO REFUND CANCEL - NO AGENCY AGREEMENT EXISTS
9116 - UNABLE TO REFUND CANCEL – REFUND NOT FOUND
9118 - UNABLE TO PROCESS ELECTRONIC REFUND CANCEL – INVALID TICKET/COUPON STATUS
Follow-on requests:
No follow-on requests exist.
|
<RefundCancelTktMods> |
Terminal Equivalents: |
Apollo: HBRC |
Galileo: TRNE |
|
Ordering |
KLR |
Min/Max |
XML Tag |
|
A |
DPTN |
1-1 |
<TicketNumberRange> |
|
B |
DPPO |
0-1 |
<TicketPCC> |
|
<VoidExchTkt> |
|
|
Ordering |
KLR |
Min/Max |
XML Tag |
|
|
DPOK |
1-1 |
<DPOK> |
|
<VoidTicket> |
|
|
Ordering |
KLR |
Min/Max |
KLR Name |
|
|
EROR |
1-1 |
<ErrText> |