Modifying Hotel Dates

Business Description

The CRS provides functionality to modify hotel check-in or check-out dates without canceling and rebooking the entire hotel segment. After modification, the dates adjust forwards or backwards, as requested.

However, it is important to note that some vendor host systems do not recognize modification functions. In these instances, the vendor host system will automatically cancel and rebook the segment. If there is no open availability, the rebook process may not complete.

Request

The PNR/BF that was used to book the original hotel segment must be retrieved before changing the hotel dates. The PNRBFManagement_# can be used to retrieve the PNR/BF. GWS customers can also use Itinerary eBL to retrieve a PNR/BF.

The request requires the segment number, based on the order of all segments in the PNR/BF, and the new check-in and check-out dates. The new dates are include the <HtlModifyDtMods> element in PNRBFManagement_#. An end transact is also required to commit the changes to the CRS.

Response

The response includes the standard booking response with the confirmation number. If the change in dates results in a change in room rates, the initial hotel reservation is cancelled and rebooked with a new confirmation number.

Recommended Use

When a traveler wants to change hotel dates.

Technical Overview

Associated Transactions

For more information about the functionality of this task, see the latest version of the PNRBFManagement transaction: In the TOC, select XML Select Service > Transactions > PNRBFManagement_#. This transaction is also used to create PNRs/BFs, and to sell hotel segments.