Canceling a Hotel Segment

Business Description

If a room reservation is no longer needed, the hotel segment should be canceled. The cancellation request notifies the vendor that the room can be released back into inventory. Typically, the vendor will acknowledge the transaction by sending back a cancellation number.

Hotel bookings can be canceled either as an individual segment, or as part of a cancellation of the entire PNR/BF.

Request

The PNR/BF that was used to book the original hotel segment must be retrieved be the hotel dates can be changed. The PNRBFManagement_# transaction can be used to retrieve the PNR/BF. GWS customers can also use Itinerary eBL to retrieve a PNR/BF.

The request requires a <SegCancelledMods> element in PNRBFManagement_#. An end transact is also required to commit the cancellation to the CRS.

Response

The response includes the standard booking response with the confirmation number.

Recommended Use

When a traveler wants to cancel a hotel booking, or if cancellation is programmatically required to modify a hotel segment.

Technical Overview

Associated Transactions

For more information about the functionality of this task, see the latest version of the PNRBFManagement transaction: In the TOC, select XML Select Service > Transactions > PNRBFManagement_#. This transaction is also used to create PNRs/BFs, and to sell hotel segments.