Missing Fares

There are many reasons why a fare you expect to be available could be missing from the GDS. Outlined below are the most common reasons and how to troubleshoot them before raising a support incident.

If you have checked the most common causes below and cannot solve your issue please raise an incident using the Missing Fares form in my.travelport.com

Common reasons for Missing Fares

If it is a private fare, please verify within the 983 Table that you have correctly added the SID (1P-Worldspan) or PCC (1G - Travelport+/1V- Apollo) as an agency.

It is advisable to use the PCC/SID of the agency rather than the IATA number although Travelport supports both (I in the Agency Type and IATA number on the Code/Number field).

Here is an example table:

If you right click on Security Table and hit 'view details' you will see the table.

Check the following

  • Agency Type is T (Travel Agency)

  • PCC/SID is in the Code/Number field

  • Not Permitted is unchecked

  • GDS is correct

  • Sell and Ticket = Yes

  • Update and redistribution - Check these if you wish to allow Agencies to redistribute and/or mark up your Private Fares.

 

Fare Display in Travelport 360 Fares by default returns fares filed in the currency of the country of commencement of travel. e.g., fares ex LON the system assumes the fares are in GBP.

If you file a fare in a different currency you need to tell the system the currency to use when you try to display it. e.g., SIN-LON where the currency of the filed fare is in USD. A standard Fare Display would assume SGD and therefore not display the fare.

To display it, you need to tell the system to use USD by adding the modifier ::USD to your Fare Display entry.

Please see Format Assistance for details.

If you don’t have any CAT35, the security will be in category 15, which needs to be checked as below. However, if you have also CAT35, it takes precedence on cat15 concerning security, and you’ll have to check the presence of PCCs/IATA/nation within CAT35.

ATPCO Category 15 Sales Restrictions allow airlines to control who can display and price fares. Please ensure that the PCC/SID you are using passes validation of Cat15.

  • Point of Sale Restrictions (the fare must or must not be sold in a particular country or area)

If any of the above are coded you may need to tell the system a valid Point of Sale to display the fare (See Format Assistance)

Passenger Type Code

When a PTC is used in any ATPCO filing (1/25/35 etc.), it must be consistent in all filing records in order to display and price.

The only exception is where a field is blank which would match a PTC filed in a record.

Things to check:

  • Account Code is the same in all Categories where it is present.

  • If you have an Account Code filed then you must tell the system when you try to Display or Price (See Format Assistance)

  • Make sure the Account Code you have filed is alpha numeric up to 20 characters. Note: Travelport does not support Account codes staring with a number (e.g. 1ABC) in Travelport+ and Apollo, however Worldspan does support this.

  • If the same account code is used more than once in qualifying cat1 within cat35, the system matches the first one and applies it to any PCC in a related table. Processing will then stop and any subsequent tables will not be processed.

  • If using CAT25 Fare By Rule, for performance, it is advisable to ensure any Account Code is also filed in the Record 8/Fare by Rule Index.

Make sure you are using the correct modifier for the type of fare you are trying to display:

:P – Private only

:N – Public only

:C – Net only

:A – Airline private fares only

:G – Agency private fares only (APF/NFM/SFM Travelport product)

-account code – Public and private fares, with this account code or with no account code

-:account code – only fares with the account code