Smartpoint Desktop Demonstrations (Travelport+)

Smartpoint Desktop learning demonstrations are now available from the Course Catalog in MyTravelport.

Demonstrations are available in multiple languages. If your browser's default language matches a language that is available for demonstrations, that language's demonstration page displays. If there is no matching language, the English version displays. To select another language, select the Language icon ().

 

Learning Snippets

Unlock/Reset your host password in MyTravelport

Enhanced sign-on in Smartpoint 9

Enhanced Smartpanel

Intro to flex windows

Working with flex windows

Increased usability of Flex Windows in Travelport Smartpoint 8.1

Trip quote

Use EMD Manager to issue, review, void, and refund EMD-A (Travelport+)

Use EMD Manager to issue, review, void, and refund EMD-S (Travelport+)

Customize your PNR Viewer

 

Smartpoint Desktop Basic

Get started with Smartpoint

Air availability search

Air availability using formats

Complete an air booking file

Basic booking file fields

Add optional fields

Complete a booking file and assign seats

Price and rebook

Shop for fares and add to Trip Quote

Move a client file, shop for air, and complete the booking file

Working with client files

Search for a car by reference point

Sell a car and complete a booking file

Sell air and car

Modify and cancel a car

Add a hotel to an existing booking file

Search for hotels by address

Sell a hotel and complete a booking file

Modify and cancel a hotel reservation

 

Smart Buttons

Note: The library of buttons demonstrated in these courses does not come bundled with Smartpoint 11.0. Customers wanting any or all of these buttons should contact their Travelport Account Managers and ask that the buttons be installed for them.

Smart Buttons Introduction

Smart Buttons Customization

Smart Buttons MCOs

Smart Buttons MCO Exchange

Smart Buttons Service Fees

Smart Buttons Back-office Formats

Smart Buttons Remarks

Smart Buttons Voids

Smart Buttons Show My Client ID

Smart Buttons Printer Devices

Smart Buttons Queue Options

 

Air

Fare shop introduction

Pricing with account code

Air availability and seat map

Using calendar, FS, and filter

Fare rules, cancellation, and search by class

Optional services and ancillary information

Direct payment carrier

Complete a booking file and ticket

NDC

Complete an NDC booking and then cancel it

Compare public fares/NDC offers, add information, book and hold

Complete an NDC corporate booking with a discount code

NDC update with Smartpoint 10.0 release

Select free seats in an NDC booking

Divide an NDC booking

Assisted Ticketing

Overview

Issue my ticket

Ticket list

Ticket revalidation

Ticket void

Ticket refunds

Manual fare builder

Involuntary change

Voluntary change

EMDs

Issue an EMD-A to fulfill additional services

Issue an EMD-S to fulfill airline service fee

Issue EMD-S for multi-passenger and issue receipt

Book and fulfill multiple ancillary services

Void an EMD issued with an error

Issue EMD-A for multi-passenger specific services

Book and fulfill service, print EMD receipt after issue

Refund an issued EMD

Exchange an issued EMD for a new EMD

Apply EMD-S toward purchase of airline ticket (even exchange)

Apply EMD-S toward purchase of airline ticket (add collect)

Apply EMD-S toward purchase of airline ticket (forfeit residual value)

Exchange airline ticket to EMD-S

Automated Exchanges (ARC)

Automated Exchanges Overview (ARC)

Verification of valid exchange (ARC)

Even exchange (no change fee) (ARC)

Exchange on hold (change fee) (ARC)

Exchange with change fee for multiple passengers (ARC)

Add collect (with change fee) (ARC)

Exchange with issuance of a residual MCO (ARC)

Automated Exchanges (BSP)

Automated Exchanges Overview (BSP)

Exchange a non-refundable ticket (BSP)

Even exchange (BSP)

Exchange with additional collect (BSP)

Exchange with multiple reissues (BSP)

Pricing options (BSP)

Collect change fee as tax (BSP)

Exchange for multiple passengers with different PTC codes (BSP)

Exchange with multiple filed fares (BSP)

Exchange keeping the fare in brand (BSP)

Forfeit residual using Canadian PCC (BSP)

Multi-passenger exchange with add collect in Canadian PCC (BSP)

Manual ticket exchanges using Travelport Galileo (ARC)

Overview (We encourage you to watch the Overview before any other simulation.)

Even exchange (no change fee)

Add collect (with change fee)

Add collect (with change fee) applying difference in fare to penalty

Add collect of change fee with commission payable on the change fee

Add collect of change fee and issuance of a residual MCO

Residual MCO used to purchase a new ticket

Manual ticket exchanges using Travelport Galileo (BSP)

Ticket exchanges using Travelport Galileo (BSP) Overview

Even exchange (no change fee)

Add collect (with change fee) using an EMD

Add collect (with change fee) applying fee as a tax

Add collect of change fee as a Q surcharge

Recorded demonstration: Partially used ticket with re-route and add-collect

Pricing modifiers using Smartpanel

Name select, passenger type, and account code with Smartpanel

Cabin class modifier with Smartpanel

Segment select and account code with Smartpanel

Previous list for 8.0

Fare shop introduction

Fare shop with account code

Air availability and seat map

Multi leg journey with route map display

Multiple passengers

Fare shopping and branded fares

Modify PNR and hotel reservation

Fare rules and cancellation

Move a profile and create a PNR

Optional services and ancillary information

Paid seating

Direct payment carrier and hotel booking

 

Car

Enquiry: lowest rate intermediate car

Enquiry: lowest rate small, 4-door car

Book car: specific car/specific rental car company/special request

Book car: customer loyalty number

Modify car reservation

Book car: pick-up in city/drop-off at airport

Direct sell

 

Hotel

Search for AAA 4-diamond hotel

Search for hotel by reference point name

Search for hotel by property name

Search for hotel by address

Search for hotel by location type: beach

Modify hotel reservation

Cancel hotel reservation

Direct sell using customer preferences

Hotel Retail interface

 

Rail

Booking a train with Trainline

 

Multi-modal (rail, bus, and ferry)

Multi-modal introduction

Emirates codeshare with SNCF

LH codeshare with LH Express Rail

Cathay Pacific codeshare with ferry

Stand-alone bus travel booked on AccesRail

Stand-alone train travel booked on AccesRail