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FAQ Hot
List
| DPS, FPM not waking up Socket errors on FPNet,
LeisureLink
No response/slow response,
LeisureLink
Run Time Error, MergeBack
No Host Response, Reset
Keyboard FPNetUnable to Run Wingate FPNet
Multi-User
Unable to Use MergeBackMIR Error - Call the
Customer Support Centre for
Global
Virtual Ticket invoice prints sequence
number not invoice numberDPS, FPM not waking up/Sleeping
Printers
Socket errors on FPNet,
LeisureLink
 | Please contact the Customer Support Centre, and select option 1, then press 2 for Focalpoint
Hardware Support. |
| Does this happen with
one Vendor or with all Vendors? |
| What screen are you on
when the error occurs? |
| Click here
to familiarize yourself with our Trace Route Results Form procedures,
in the event the Focalpoint Support analyst you speak to requires a
Trace Route Result in order to further assist you. |
No response/slow response,
LeisureLink
| Does the slow response
occur whey you are opening the browser or working in LeisureLink? |
| What is the number of occurrences
and time of day that these responses occur? |
| Who is your ISP
provider? |
| Click here
to familiarize yourself with our Trace Route Results Form procedures,
in the event the Focalpoint Support analyst you speak to requires a
Trace Route Result in order to further assist you. |
Run Time Error, MergeBack
| Please contact the Customer Support Centre, and select option 1, then press 2 for Focalpoint
Hardware Support. |
| Error may occur because
you are getting no response in LeisureLink. |
| What version of
Focalpoint are you using? Click here
for steps on how to obtain your version. Use the Back button on your browser to return to this
page. |
| Do you have FPNet VPN or
IPSEC? |
| Who is your ISP
provider? |
| Does this happen with
one Vendor or with all Vendors? |
| What screen are you on
when the error occurs? |
| Click here
to familiarize yourself with our Trace Route Results Form procedures,
in the event the Focalpoint Support analyst you speak to requires a
Trace Route Result in order to further assist you. |
No Host Response, Reset
Keyboard FPNet
| Please contact the Customer Support Centre, and select option 1, then press 2 for Focalpoint
Hardware Support. |
| What version of
Focalpoint are you using? Click here
for steps on how to obtain your version. Use the Back button on your browser to return to this
page. |
| Do you have FPNet VPN or
IPSEC? |
| Who is your ISP
provider? |
| Click here
to familiarize yourself with our Trace Route Results Form procedures,
in the event the Focalpoint Support analyst you speak to requires a
Trace Route Result in order to further assist you. |
Unable to Run Wingate FPNet
Multi-User
| Please contact the Customer Support Centre, and select option 1, then press 2 for Focalpoint
Hardware Support. |
| What version of
Focalpoint are you using? Click here
for steps on how to obtain your version. Use the Back button on your browser to return to this
page. |
| Do you have FPNet VPN or
IPSEC? |
| Who is your ISP
provider? |
| Click here
to familiarize yourself with our Trace Route Results Form procedures,
in the event the Focalpoint Support analyst you speak to requires a
Trace Route Result in order to further assist you. |
Unable to Use MergeBack
| If problems occur while trying to duplicate
LeisureLink booking using MergeBack, please go through the procedure once
again.
Note: MergeBack will not duplicate a
PNR in Apollo if any changes were made directly with the Vendor
booking made over the phone with the Vendor. |
| If problems persists, please
contact the
Customer Support Centre. |
MIR Error - Call the
Customer Support Centre
This error happens on
Global Accounting, GBO and on some third party accounting software.
Please c
| Record Locator |
| Transaction |
| Error Response |
| Terminal APOID or IP
address TCP/IP |
| CPU |
| PLID |
Virtual Ticket invoice prints sequence
number not invoice number
Try to reissue invoice from demand
sent if still in the demand sent area, as invoice has been reported to reprint with the correct
number on the copy, in the past.
Click here
for procedures outlining how to reissue your invoice using Fallback &
Recovery steps. Use the Back button navigation on your browser to
return to this screen.
If the reissue doesn't
work, make sure you're linked to the correct ITIN/inv printer and that
your Tins table is correct.
If the above is correct,
please contact the Customer Support Centre, and advise.
The Customer Support Centre
analyst may
ask you to fax in copies of the invoice, showing the sequence number to
fax number (416) 581-1561.
The analyst may also
require:
| Your Pseudo City Code |
| Your name |
| PNR number |
| Invoice printed with sequence
number |
| What invoice number
should have printed out? |
| Is this for a single or multi
passenger PNR? |
| Was this for an E-ticket or paper? |
| Did you check the *T
field of the PNR and print? |
| What number shows on the DAR for this
ticket? |
| Has your agency had any previous problems with the
itinerary number table? |
| Were there any SYS ERRORS
occurring and if so what were they? |
| Transaction used to issue the
tickets/invoice (i.e. HBDLD) |
|
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