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Frequently Asked Questions

I am a secondary authorizer. How do I create a new sign-on?

For a regular agent sign-on:   (move down for Service Bureau)

  1. Type STD/ZGA if using initials or STD/Z33 if using a number. Press Enter.
  2. Tab to NAME. Type in last name [space bar] first name. Do NOT use a slash.
  3. For sign-on password:
    Tab to PASSWORD and type
    APOLLO.
  4. Tab to RSPR TEAM, which is a mandatory field. Type in 2 character alpha numeric code. Press Enter.
  5. The response will be AGENT PROFILE ADDED – CHG PASSWORD – APOLLO.

Nothing else should be done at this point.  To clear the screen press CTRL + W

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For a service bureau sign-on:
  1. Type STD/ZDABCGA if using initials or STD/ZDABC33 if using numbers.

    ZD makes it a service bureau. ABC is the unique combination of characters assigned to the service bureau pseudo and must match the secondary authorizer’s sign –on.

  2. Tab to NAME. Type in last name [space bar] first name.
  3. For sign-on password:
    Tab to PASSWORD and type APOLLO.
  1. Tab to RSPR TEAM, which is a mandatory field. Type in 2 character alpha numeric code. Press Enter.
  2. The response will be AGENT PROFILE ADDED – CHG PASSWORD – APOLLO.

Nothing else should be done at this point.  To clear the screen, press CTRL + W .

Click here for Sign on Table error responses and Agent Alerts.

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