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Frequently Asked Questions
How do I reissue a ticket?
Note: Ticket will retransmit with a new ticket number
BUT the invoice number will remain the same. (With the exception of an
Electronic Ticket which will retain the same ticket number) The original
ticket number will show VOID on the TINS report. It is not necessary to
complete a credit card void.
- In Apollo type HQB/TKT/DS Press Enter. Check for the
correct passenger name on the left hand side of the screen display.
- Type HQB/MD in order to move down for more names.
(If demand sent file is lengthy, scroll in increments: HQB/MD5
(10,15, 40..up to 99). Apollo will alert with error response:SEQ NBR/ITEM
NOT AVAILABLE, once the last image in file has been reached.)
Continue to HQB/MD in smaller increments until
desired name displays on the left hand side. Use the flight number on the
screen to confirm the image displayed is the correct one. If there
is more than one name listed, ALL names will print.
Once image has been displayed, type HQNN, and
press Enter. Response will be TRANSMISSION INITIATED.
Note: If response is INVALID FOR TINS USER,
agency is a non-tins user and should type HQT and press Enter.
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