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Call Center
Hold Times
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This snapshot
is a "real time" view of the conditions at the Customer Support Center.
Menu
Options
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Menu Description
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Longest Hold Time
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1 |
All Apollo
formats including booking and pricing PNRs,
Apollo sign-on, and password assistance |
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2 |
Assistance
with airline acknowledgements or car/hotel confirmations |
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3 |
Hardware issues
including printer problems such as documents not printing, TINs tables,
and linkage queries |
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4 |
Focalpoint software
issues including companions, FocalpointNet, Viewpoint, LeisureLink,
MergeBack, and TravelGalileo.com |
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5 |
Assistance
with invoice
design, custom check, profiles or private fares |
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For assistance with
Galileo Back Office including GBO applications, data input,
interface/MIR issues, GBO printers, and
back-up procedures, please call (877) 582-5146. |
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