This document contains important information on protecting your office Focalpoint computers and the data they contain. As you read through this document you will find information on Galileo Canada’s maintenance policies, virus protection and firewall software and guidelines on how to secure your office and your data.

Galileo Canada provides hardware, operating systems and software applications for the exclusive purpose of accessing the Apollo host reservation system. It employs various measures including strong encryption and tunneling protocols to ensure that host data is maintained with a maximum of security. Your day to day Apollo transactions remain safe and secure in our new environment.

Customers who choose to use our leased equipment and operating systems to house 3^rd party applications or data are reminded to take responsibility for protecting these programs and files.

Galileo Canada will not assume responsibility for the functionality or security of applications, data files or any media installed or placed on its leased equipment. We do not provide additional components, upgrades or software adjustments to accommodate the functionality of 3^rd party applications not provided by Galileo Canada.

Galileo Canada retains a contract with its technical service provider for the maintenance of its leased equipment and operating systems throughout the life of your contract. The agreement covers only equipment, operating system and applications as they were presented to your agency at the beginning of your contract.

In accordance with your Apollo contract, we have the right to forward to your agency any charges associated with restoring Galileo Canada owned equipment and applications to functionality where our technical representatives have determined the failure was not caused by the original hardware/software package provided to your agency by Galileo Canada.

The advent of e-mail and the ability to attach files to e-mail creates the possibility of dangerous payloads, such as viruses, that can spread quickly throughout your network and in some cases cause considerable harm to your valuable data. Once infected it can prove difficult to clean your PC’s and often damaged files can not be recovered. The best protection you can offer your business from these threats is through the use of reliable anti-virus software. Galileo Canada strongly recommends that you purchase and install anti-virus software on each workstation that is connected to the internet.

1. It offers frequent updates to protect against new viruses.
2. It offers information about the newest virus threats.
3. It can scan e-mail attachments for virus threats as e-mails arrive.
4. It offers a rescue disk.
5. It offers the ability to schedule scans of hard drives.
6. It can not be easily or accidentally disabled.

Ensure that you purchase software that meets at least the minimum requirements of your computer equipment. You can locate the details of your computer equipment by double clicking on the "system icon" in control panel. Be sure to check the system information for all the computers on your network as each computer may have different versions of Windows.

Another important consideration when assessing your businesses security needs is your vulnerability to having your file system invaded by the outside internet, generally referred to as being "hacked". The arrival of broadband technologies such as DSL and cable can bring great benefits in terms of "access speed" but in some cases, can also expose your file systems to outside threats. Many of these systems use static ip addressing and are considered an "always on" type of connection, as long as your computer is on there is the possibility that your files may be exposed to anyone browsing your IP address. Galileo Canada encourages you to contact your internet service provider to obtain details of how your office is connected.

Some simple measures you can take to limit the threat of being hacked:

1. Power off all workstations that are connected to the internet after business hours.
2. Protect your data files with strong passwords. Strong passwords are a minimum of 6 characters and mix upper, lower case letters, numbers and often punctuation symbols. The longer the password and the more combinations of letters, digits and symbols make it increasingly difficult to access. Remember to keep your passwords in a safe place.

Consider installing a firewall application. A firewall can act as a barrier between your office and the open internet. Configured properly, a firewall will allow your business out on the internet and hide your data and practices from other users on the internet. A firewall will also alert you to anyone who may be attempting to access your data. Many affordable off the shelf firewalls applications are available. Galileo Canada encourages you to consult with your internet service provider for firewall recommendations.

Maintaining a regular backup of your most regularly used data files is strongly recommended. Galileo Canada encourages you to back-up your files often to protect yourself from software corruption or hardware failure issues that may sometimes arise.