| Error Message/Issue |
Reason & Solution |
| Multiple Ticketing Complete
(no tickets have been issued – this is an error response) |
There is more than 1 ATFQ on the
PNR.
To restore:
-
Type T:V or T:OK then
HB1: .
-
Retrieve PNR and Type HB2: . Repeat the retrieving PNR &
issuing specific ATFQ lines (i.e.. HB3: HB4:)
until all ATFQ fields in the PNR have been ticketed.
|
| Router
CI Unavailable |
This is network related.
To restore:
Please contact the Customer
Support Centre
and report it. |
| APO
Unavailable |
This is network related.
To restore:
Please contact the Customer
Support Centre
and report it. |
| OUT
Unavailable |
OUT is the application for
LeisureLink and this response means that LeisureLink is down.
To restore:
Please contact the Customer
Support Centre
and report it. |
| Itineraries/Invoices Printing on
Wrong Printer |
Could be related to linkage.
To restore:
- Type in HMLD on your terminal and check to make sure that you are linked to the correct
printer under ITN DEV.
- If unsure, please contact the Galileo Customer Support Centre at
416-581-8671 and pick option # 4 for procedural.
|
| Sine on
Locked |
Usually means someone has tried to
sine on using an incorrect password 3 times.
To restore:
- Contact the Galileo Customer Support Centre at
416-581-8671.
- Pick option # 4 for procedural to have your sine on unlocked.
|
| Ordering
Printer Ribbons |
Galileo does not supply printer
ribbons.
For information:
In Apollo, please refer to S*PRO/PRINTER-RIBBON for information on how and where to order
printer ribbons. |
| OUT
Not Signed In |
This means that you have tried to
sign into Apollo but you are stuck in LeisureLink.
To restore:
- Type //SDR APO. This will move you into Apollo.
- Then try your Apollo sign on……SON/Z…
|
| Already
Signed In |
This may mean that you tried to
sign into LeisureLink and you were already signed in.
To restore:
- Type EXIT
- Then try signing in again.
|
| Please
Sign In |
This may mean that you have
defaulted into Travel Directory. To
restore:
- Type QUIT. You should
get the following response: WELCOME
BACK TO APOLLO.
- If you have received
this response, you are now back in Apollo.
|
| Host application restricted |
Global Accounting related error. To restore:
Please contact the Customer
Support Centre
to arrange to have Global bit set for affected
terminal. |
| Error failed security |
Global Accounting related error. To restore:
Please contact the Customer
Support Centre
for assistance. |
| Global shows no printers assigned. |
Global Accounting related error. To restore:
Please contact the Customer
Support Centre
for assistance. |
