| Click
here for an
ApolloFax Agent Alert Chart.
You must read and
agree to the important Terms and Conditions information found in
S*PRO/APOLLOFAX before using ApolloFax for the first time.
About ApolloFax
 | Provides the convenience of AT&T services
without leaving your Apollo terminal. |
| Lets you fax a copy of an Apollo itinerary/invoice to
any location worldwide. |
| Works with an Apollo itinerary/invoice, including those
with air, car, hotel, LeisureShopper, and Amtrak segments. |
| Faxes the same itinerary/invoice that appears on your
office printer. |
| Records the fax transmission in PNR history. |
| Gives you the option to send a cover sheet. |
| Provides an option to include your agency logo on the
fax cover sheet. |
Getting Help
| For a list of ApolloFax formats, type HELP FAX
in Apollo. |
| See S*PRO/APOLLOFAX for additional
information on ApolloFax and for help with fax transmission problems. |
You can send a fax in three easy steps
- Display the PNR that
contains the itinerary/invoice to fax.
- Add the modifier
DFX to any HB or HB: format to
display the ApolloFax fill-in format screen and start the fax process.
Below are some examples using the DFX modifier. See
HELP FAX in Apollo for additional examples.
Sample uses of the DFX modifier
|
To fax an itinerary/invoice: |
Use the format: |
|
With a single ATFQ |
HB:DFX |
|
For ATFQ two of a PNR with multiple ATFQs |
HB2:DFX |
|
For air segments only, no auxiliary
segments |
HB:SXNONE/DFX |
|
For each passenger in a PNR, separately |
HB:GIS/DFX |
|
With Amtrak segments only |
LnA3/HBDFX/FS |
|
That has not been priced
|
HBGIN/DFX |
Three important faxing rules to remember:
- The fax modifier (DFX)
cannot be stored with a T:$B or HHPR
entry.
- Faxing may not be
combined with generating tickets or MIRs, printing itineraries/invoices
to your office printer, or performed with Queue Ticketing.
- Form of Payment (FOP),
commissions, or carrier overrides are not required in the PNR prior to
faxing. (Form of payment is required when faxing an Amtrak
itinerary/invoice.)
-
Your fill in format entries directs your fax to its destination, and
allows you to specify several options. This is a completed screen.
|
To complete field: |
Type: |
|
FAX NUMBER |
Phone number of recipient’s fax machine.
You must ALWAYS include the area code, even if it is within your own
area code. International faxes require the international access code
(011) and country code. |
|
COVER Y |
If you want to include a cover sheet.
Overtype Y with N if you do not. The default is Y. |
|
TO |
Receiver’s name. Information entered in
this field print on the fax cover sheet. |
|
FROM |
Your name and/or your agency name.
Information entered in this field prints on the fax cover sheet. |
|
INVOICE NUMBER |
Invoice number. Appears on the
itinerary/invoice fax page, but not on the cover sheet. May use with
or without the cover sheet option. Cannot use with a GIS modifier. |
|
DEPT/BILLING CODE |
Internal billing code. It does not print
on the fax, but is sent to AT&T. AT&T will then sort your bill based
on the codes you use. May use with or without the cover sheet option. |
|
MESSAGE |
Any additional information for the cover
sheet. Tab to move from line to line. Do not use
Apollo characters (end items or pillows). |
Press Enter. "FAX ISSUED" should appear at the bottom of
the screen. If you receive an agent alert, type $FX to
redisplay the screen. Make corrections, and press enter
again.
Was Your FAX Delivered?
A "FAX ISSUED" response means ApolloFax accepted your fax request.
After you receive the "FAX ISSUED" response, you can view the status of
your fax transmission.
Back to Top
To view the status of your fax transmission:
- Redisplay the PNR. As with any HB or HB:
entry in Apollo, to continue working with the PNR you must redisplay it.
- ApolloFax adds remarks fields in your PNR to update you on the status
of your fax. Type *PRFX to display these remarks.
This is an example of a fax remark:
RMKS-FX/10JAN2103Z – FAX DELIVERED
– MSG REF 1234567M
Remarks Date and Fax Status Message Reference Identifier Time Remark
Number (a unique identifier for each fax transmitted)
|
This remark: |
Means: |
|
FAX TRANSMITTED |
AT&T Easylink in the process of sending
fax. |
|
FAX DELIVERED
|
The fax was delivered to its destination. |
What if your fax was not delivered?
If your fax was not delivered, a series of remarks is added to your PNR.
These remarks describe the reason your fax was not delivered. The PNR is
also placed on queue 0.
- Type *PRFX to display the fax remarks.
- Read the information contained in the remarks. An example of a series
of ApolloFax cancellation remarks is shown below.
- Contact the fax recipient to resolve any fax machine problems or
determine if fax phone number requires correction.
- Resend the fax using your original HB: entry and
DFX modifier
See Apollo profile S*PRO/APOLLOFAX-CANCEL for more
information on ApolloFax cancellation remarks and fax transmission
troubleshooting.
|
This remark: |
Indicates: |
|
8MAY1709Z – FAX TRANSMITTED |
Fax request acknowledgment from AT&T. |
|
RE MESSAGE NUMBER 3863995M001 |
The fax message reference number |
|
TIME ENTERED: 8MAY94 12:09 EST |
The time the fax was sent |
|
ADDRESSED TO: NTF |
NTF = cancellation notification |
|
FAX 6024405678 |
The phone number the fax was sent to |
|
:DEB120 |
Department/Billing code information |
|
CUSTOMER INFO:/31D4D9 |
PNR Record Locator |
|
REASON FOR CANCELLATION
|
The reason the fax was not delivered
appears below |
|
DESTINATION TERMINAL IS
CONTINUALLY BUSY |
The reason why your fax was not delivered
successfully. In this case the receiving fax machine was busy for all
fax retries |
|
