Help 411 - CarMaster Customer Service

The policy of Galileo International is to assist our customers with CarMaster issues relating to Rate Discrepancies, No Shows, and No Records (norec) of Reservation. Below is a brief explanation of the topics that Apollo will intercede with the vendor on your behalf.

Rate Discrepancy Client is billed a higher rate than the guaranteed rate in the Apollo PNR. Please access Apollo and Type: S*CAR/RATE DISCREPANCY

No Show Client is billed for a canceled car reservation. Please access Apollo and Type: S*CAR/NO SHOW

No Record Car vendor cannot locate the Apollo Reservation upon check-in. Please access Apollo and Type: S*CAR/NO RECORD

Guidelines and Required Documentation

	The reservation must not be over six months old.
	A copy of the credit card bill must be faxed to 1 800 291-1009.
	All requests will be acknowledged within 2 days of receipt with a reference number.

Please allow 4 to 6 weeks for a complete resolution.