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Automated Car Information
Discrepancy Reporting
We are pleased to
announce a new program that will provide an on-line process to report Car
information discrepancies in Apollo directly to the Atlanta Customer Support
Center. There are some basic requirements to review to ensure that this
process works effectively for proper discrepancy reporting and escalation.
Guidelines and Procedures
 |
All applicable fields
must be completed – this will enable the ACSC to validate and report the
discrepancy |
|
Please provide as much
information as possible. Mandatory fields are indicated by an
asterisk. The description field should be used to supply any additional
information that may help inresearch and
resolution of the reported issue. |
|
Rate issues should not
be reported using this method. |
|
No Show Billings, Rate
Discrepancies and No Record issues should not be reported via this method.
|
|
No Show Billings, Rate
Discrepancies and No Record issues should not be reported via this method.
|
|
Once the form is
completed – a problem ticket will be created. The problem
ticket number will be returned automatically via email. |
|
This is a Car
Information discrepancy reporting process only. Follow up telephone
calls will not be made to advise requester of updates. |
|
If a status is
desired, it may be obtained by calling the ACSC with the problem ticket
number requesting an update. |
Click here for form
Top
Automated Hotel
Information Discrepancy Reporting
We
are pleased to announce a new program that will provide an on-line process
to report Hotel information discrepancies in Apollo directly to the Atlanta
Customer Support Center. There are some basic requirements to review to
ensure that this process works effectively for proper discrepancy reporting
and escalation.
Guidelines and Procedures
|
All applicable fields
must be completed – this will enable theACSC to
validate and report the discrepancy |
|
Please provide as much
information as possible. Mandatory fields are indicated by an
asterisk. The description field shouldbe used
to supply any additional information that may help inresearch and resolution of the reported issue.
|
|
Rate issues should not
be reported using this method. |
|
No Show Billings, Rate
Discrepancies and No Record issues should not be reported via this
method. |
|
Once the form is
completed – a problem ticket will be created. The problem ticket number will be returned automatically via
email. |
|
This is a Hotel
Information discrepancy reporting process only. Follow up telephone
calls will not be made to advise requester of updates. |
|
If a status is
desired, it may be obtained by calling the ACSC with the problem ticket
number requesting an update. |
Click here for form
Top
Automated Car Rate Discrepancy
Reporting
We
are pleased to announce a new program that will provide an on-line process
to report Car Rate discrepancies in Apollo directly to the Atlanta Customer
Support Center. There are some basic requirements to review to ensure that
this process works effectively for proper discrepancy reporting and
escalation.
Guidelines and Procedures
|
All applicable fields must
be completed – this will enable the ACSC to validate and report the
discrepancy |
|
Please provide as much
information as possible. Mandatory fields are indicated by an asterisk.
The description field should be used to supply any additional information that
may help in research and resolution of the reported issue.
|
|
Only rate issues should be
reported using this method.
|
|
Pastdate No Show Billings,
Rate Discrepancies and NoRecord issues should not be
reported via this method.
|
|
Once the form is
completed – a problem ticket will be created. The problem ticket
number will be returned automatically via Email.
|
|
This is a Car Rate
discrepancy reporting process only. Follow up telephone calls will not be
made to advise requester of updates.
|
|
If a status is desired, it
may be obtained by calling the ACSC with the problem ticket number requesting
an update. |
Click here for form
Top
Automated Hotel Rate
Discrepancy Reporting
We are pleased to
announce a new program that will provide an on-line process to report Hotel
Rate discrepancies in Apollo directly to the Atlanta Customer Support Center.
There are some basic requirements to review to ensure that this process works
effectively for proper discrepancy reporting and escalation.
Guidelines and Procedures
|
All applicable fields
must be completed – this will enable theACSC to
validate and report the discrepancy |
|
Please provide as much
information as possible. Mandatory fields are indicated by an
asterisk. The description field should be used to supply any additional
information that may help in research and resolution of the reported
issue. |
|
Only rate issues
should be reported using this method. |
|
Pastdate No Show
Billings, Rate Discrepancies and No Record issues should not be reported
via this method. |
|
Once the form is
completed – a problem ticket will be created. The problem
ticket number will be returned automatically via email. |
|
This is a Hotel Rate
discrepancy reporting process only. Follow up telephone calls will
not be made to advise requester of updates. |
|
If a status is
desired, it may be obtained by calling the ACSC with the problem ticket
number requesting an update. |
Click here for form |