Galileo Applications - Windows 64-bit Operating Systems
Galileo USA – Advanced Product Support Knowledge Base
Galileo Desktop - Application Locks Up, Ready Status Disappears
Created by ASM: Kelly Smith
Modified on: July 13, 2008
Document Type: [_] Internal (Company Confidential) [X] Internal or External
APPLIES TO:
Galileo Desktop - All Versions
Galileo Print Manager - All Versions
Galileo IDS - All Versions
Globalware Client - All Versions
Focalpoint - All Versions
64-bit Windows XP
64-bit Windows Vista
64-bit Windows 7
OVERVIEW:
Beginning in 2004, Microsoft started shipping 64-bit versions of Windows XP Professional. And, there are 64-bit editions of Windows Vista and Windows 7..
If you have purchased a computer with a 64-bit version of Windows, or are otherwise consdering running a 64-bit version of Windows, please be aware of the following limitations.
| Application |
Works Yes/No |
Comment |
| Galileo Desktop |
Yes |
Must use Galileo Desktop v2.1 and above.
With 64-bit versions of Windows XP and Vista,
the Control Panel Applet used to
make changes to Galileo Desktop is
found by selecting “show 32 Bit Control
Panel Items".
Windows 7 moves these items back
to the regular list of configurable items.
Desktop and other shortcuts
may not work properly. If so, the program
can be started from the Start,
All Programs, Galileo Desktop program group.
The installation of Galileo Desktop should be
done from a CD made from ISO image, or
from an extracted copy of the .ISO image. The
installation is likely to fail if done from the .EXE
download. |
| Galileo Print Manager |
No |
Installs but cannot be configured |
| Galileo SSL |
Yes |
Requires v01.00.0010 or above |
| Galileo IDS |
Yes |
See KB article |
| Globalware Client |
Yes |
Requires v4.20 and above |
| Focalpoint |
No |
|
| ScriptWriter Plus Build |
No |
"Build" is the creation and editing tool for scripts. |
| Nortel VPN Client |
No |
PPTP works SOMETIMES.
Connection should be made using Galileo SSL instead. |
|