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NOTE. MUCH OF WHAT IS ON THIS PAGE NO LONGER APPLIES AS OF MAY 2009.
AS A RESULT, THIS PAGE IS BEING HIDDEN AS OF MAY 19, 2009
FocalpointNet™ "SE" (a.k.a. "PI") Installation Process and Checklist
(Full Service Travel Agency Installation Process)
Now that you have made the decision to provide your own hardware and go with the FocalpointNet™ SE product, here are some suggestions for the installation process. You may click on the links provided to display and/or download the necessary software and documentation.
Should you need assistance during the installation process, the Extended Services Desk may be able to assist you for a fee. They are available from 10:00 AM to 6:00 PM Eastern time and can be reached by calling 800-935-6634..
ALERT: Windows XP Service Pack 2: If you have Windows XP and have loaded Service Pack 2 you may need to configure some modifications into your system in order to allow access to FocalpointNet. Please see the article in the Knowledge Base section of our Website using the following link regarding Windows Service Pack 2 and configuring the Windows firewall.
On this Page:
The installation process and check follows.
Pre-Installation Check List
- Point to Point Protocol (PPP) connectivity
- Virtual Private Network (VPN) using IPSEC (Security protocol)
The technical specifications to confirm with the ISP are:
- Support for RFC-2407
- IP addresses must be routable
- Protocol 17 (UDP) Source Port 500
- Destination Port 500 for the ISAKMP/IPSEC Key management
- Protocol 50 (ESP) and Protocol 51 (AH) for the IPSEC tunnel encapsulation
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You may choose an ISP from the various DSL, Cable, T1 (full or partial) internet service providers. In general, satellite should be avoided if at all possible.
If you are using a broadband Internet connection like Cable or DSL and you will be connecting using more than one workstation, the ideal configuration options are:
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Cable modem to connected to a Router which you provide. The router you provide will be used by computers within your office or home to share your Internet connection.
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DSL modem or router connected to a Router which you provide. The router you provide will be used by computers within your office or home to share your Internet connection.
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Your ISP may provide either static or dynamically assigned IP address(es). Either will work properly with Galileo's "FocalpointNet" products.
IMPORTANT NOTE: If your ISP supplies a router and not a modem the ISP's router MUST be set up in "bridge mode" so that they provide you with public "routable" IP address. If it is not setup in "bridge mode", you will be unable to establish a connection to Galileo's systems, and "FocalpointNet" will not function.
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You may also use the NetGEAR FVS318 router. This router will also manage up to eight simultaneous VPN tunnels over a single public IP address.
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Link to: Router Setup and Installation Documentation
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You will need to download and install the latest firmware for each of these routers in order to provide optimum performance and ensure system stability.
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It is the responsibility of the Agency to provide, install, and maintain virus detection software. Galileo shall not be held liable for any damage or disruption of service caused by virus infestation. Galileo strongly recommends the Agency contact a third party network security consultant to assess risks and add available firewall, anti-spyware, and any other safeguards necessary to prevent attacks from outside persons or entities.
Installation Check List
(Step #1) Database
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Before installing FocalpointNet™, please locate your Client IDs (a.k.a User Names) and GTIDs (a.k.a. Passwords). Typically, these are provided to you in a letter or fax from the Installation Project Manager.
(Step #2) TCP/IP Network Properties
PLEASE NOTE: If you are converting to FocalpointNet from Focalpoint version 3.0 and will be utilizing the same workstations, you will also need to remove Focalpoint 3.0 from your system before installing FocalpointNet. FocalpointNet will operate in the Focalpoint 3.5 environment only. Focalpoint 3.5 is the base software included on the FocalpointNet installation CD and will load automatically.
Step #3a) Galileo Software Installation for US FocalpointNet Workstations running Galileo Desktop software.
Galileo Desktop™
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Galileo Desktop™ v.1.01. Galileo Desktop™ incorporates Focalpoint™ 4.0, Viewpoint™ 4.0, and Relay™ products into one easy to use 32-bit Desktop Application. You may download Galileo Desktop 1.01, but before doing so, please review the minimum system requirements for this program. You must be running Windows® 2000 or Windows® XP to use Galileo Desktop™.
If your system meets the minimum requirements for the new Galileo Desktop™ software, you may install it in conjunction with the Nortel Contivity VPN Client, using it's combined power in place of Focalpoint 3.5. To read more about this exciting new software click on the link: Galileo Desktop v1.01
Galileo Desktop Installation Guide:
Pease note: Galileo Desktop should be used for all new installation where your are using Windows 2000 Professional, Windows XP or Windows Vista. See: minimum requirements.
To see a list of installation software and accompanying documentation click on the link below:
(Step #3b) Galileo Software Installation for US FocalpointNet Workstations running Focalpoint 3.5. NOT RECOMMENDED. This is legacy software and should only be used if you are unable to run Galileo Desktop because you are still running older versions of Windows, or under other special circumstances.
PLEASE NOTE: Focalpoint v3.5 should only be used if you are still running Windows 95, Windows 98 or Windows ME. If you are using Windows 2000 Professional, Windows XP or Windows Vista, please use Galileo Desktop. To see a list of installation software and accompanying documentation click on the link below:
(Step #4) Nortel Contivity VPN Client
The Nortel section of this page has been moved to here.
(Step #5) Galileo Print Manager™ (GPM) (formerly Focalpoint Print Manager™ (FPM))
Please Note: This software is usually only installed on only one computer in your office.
(Step #6) Apollo Linkage for Ticket Printers, Itinerary Printers, and MIR Devices
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Once all of your software, including Galileo Print Manager, has been installed and configured and you have successfully signed on to Focalpoint, in order to print tickets, you will need to:
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Link the new workstation GTIDs to the new print device addresses. (Apollo format: HMLM)
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Create a new TINS table for tickets and itineraries (Apollo format: HMTN)
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Update your ticket printer in the ADP Option Table. (Apollo format: $-XXX/ADP and HMDT)
For assistance, please use the Apollo HELP system (HELP LINKAGE in Apollo).In addition, you may contact the Apollo Customer Support Center at: 800-762-3490 for assistance with Linkage.
Additional Information
Router Setup and Installation
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If your ISP has provided you with only one public IP address, as an option, you may install the SMC 7004ABR (4-port), SMC 7004VBR (4-port), SMC 7008ABR (8-port) Barricade Routers, or NetGEAR FVS318 Router to share the Internet connection. In addition to sharing the Internet connection, this router, unlike most other routers, will also manage up to eight simultaneous VPN connections using the Nortel Contivity VPN Client software included with FocalpointNet. Each workstation will then establish and maintain its own VPN connection.
IMPORTANT NOTE: Upon installation of this router a firmware upgrade may be required. The link to the various instructions based on router version are indicated below and include the firmware upgrade procedures. See links below:
SMC 7004ABR
SMC 7004ABR Installation Guide (PDF 05/05): SMC 7004ABR Barricade Broadband Router R3
SMC 7004ABR Installation Guide, version 2, 750.9818 (PDF 05/05): SMC 7004ABR V2 (750.9818) R3
SMC 7008ABR
SMC 7008ABR, version 1, Installation Guide (PDF 05/05): SMC 7008ABR V1 R3
SMC 7008ABR, version 2, Installation Guide (PDF 05/05): SMC 7008ABR V2 R3
SMC 7004VBR
SMC 7004VBR, Installation Guide (PDF 05/05): SMC 7004VBR R3
NetGEAR FVS318
NetGEAR FVS318, Installation Guide (PDF 05/05): NetGEAR FVS318 V2 R3 Installation Instructions
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BancTec, in conjunction with the Trident Computer offers a complete solution for installation and maintenance of customer owned hardware. You have the option to purchase a maintence service contract or to pay time & material. Galileo reccommends that you purchase the service contract since your service call will be handled with a higher priority and all parts are included. Installation services are billed on a fixed rate basis.
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For pricing, contracting and additional information you may contact Trident Computer at 800.288.3411. trident Computer handles all customer owned hardware contracts and service calls for Banctec. They will be the point of contact when you need service and will open the service call with Banctec.
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