Travelport provides several levels of support; some free and some fee based.

This list is intended to provide our customers with where to start and how to work up from basic to more advanced support options.

ASK Travelport contains many of the answers to your questions, be they related to the Apollo, Galileo or Worldspan host system. Ask Travelport is a web based system and is accessed at http://www.ask-travelport.com/ .
Hints - From Galileo Desktop, there is a quick link to Ask Travelport on the "Viewpoint" tool bar.
There are links to commonly needed information in the left hand column of this web page.
This web site can be searched using the Search button at the top of this page.
The local Travelport Help Desk.
Some countries offer "extended services" and other fee based assistance. Generally, this type of assistance includes support for 3rd party software, advanced Travelport products or hardware and software which is outside the scope of regular local help desk support.

If this type of service is required and available in your country, your local help desk may refer you to suchh a group. You may also contact your local Account Executive or Account Manager for more details.

In the U.S., the extended service group may be contacted directly at 800-935-6634.

Some support groups may provide remote assistance by using TeamViewer software. No Travelport employee has access to your computer without your permission, without your clicking on the TeamViewer link below, and without your granting access. Please do not click on this link unless instructed to do so.

TeamViewer - Travelport will ask you for the "password" from your screen in order to provide you with remote assistance.

Note, clicking the TeamViewer link without being directed to do so will not take you to a support person.