Advanced Product Solutions Support

The purpose of this website is to enhance the support services we provide to our customers.  We have provided a number of resources here to help you resolve problems, offer technical solutions, and provide assistance for non-standard configurations.

Galileo customers from other parts of the globe may find it necessary to refer to information and support services appropriate to your respective countries.

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Frequently Accessed Items - All Most Customers Need

Software

• Galileo Desktop - v2.2 Release Date March 16, 2009 
• Galileo Print Manager - v4.01

Connection Methods

• Galileo SSL - v1.00.0010 Release/Update February 29, 2009. This is the recommended method for remote employees and smaller offices
• Site to Site VPN - This is often the preferred connection method for larger offices or connections from corporate networks.
• Nortel VPN Clients For Windows 98, Windows XP and Windows Vista
  Client for 64-bit Versions of XP and Vista added on March 19, 2009
  Note, this is a legacy type connection and should not be used by new customers. Existing customers who are already using this type of connection may continue to do so, but should consider migrating to either Galileo's SSL or Customer Managed VPN connection. Existing customers ordering new connections for remote employees should be ordering these for a connection via SSL.

Newly added software

• Galileo IDS v2.06 posted on August 7, 2009

Operating Systems Notes

• NEW!  Microsoft's Windows 7. Initial testing with Windows 7 indicates that Travelport's desktop software behaves the same on both Windows Vista and Windows 7. In other words, if it works on Vista, it works on Windows 7. Conversely, if there are limitations or issues running Travelport software on Vista, those issues or limitations continue to exist when running Windows 7.
• Special Note: The Nortel Client for FPNET DOES NOT work on Windows 7! 
• For Windows 7 specific notes as they apply to Travelport software, click here.
• Microsoft's Windows Vista notes.
• Microsoft Windows - 64-bit Editions If you have purchased or are considering purchasing a 64-bit computer with a 64-bit version of Windows installed, PLEASE READ THIS !!!
• NEW! Travel and Microsoft Windows Compatilbility Guide

Need software or support for a Worldspan product

• Worldspan Go! - Main Worldpsan Go! reservaton site
• Worldspan Go! Self Serve - Software download site
• Worldspan Go! Toolkit - Documentation site