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PLEASE USE OUR NEW WEB SITE - http://support.travelport.com/SGC/Portal/CA_eng/
Galileo Customer
Support Centre (GCSC) Site Menu |
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Important
information |
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CRITICAL FOCALPOINTNET INFORMATION
Failure to make these changes in a timely manner could
mean loss of your connection to the Apollo system.
Please read the anti-virus/firewall documentation before making changes
Click here for information
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Windows XP and Service Pack 2
Modifications needed to work with Galileo Print Manager (GPM/FPM),
Focalpoint 3.5, and Nortel VPN Client (FocalpointNet)
Click here for
information |
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Click here to download the RBC Insurance
software |
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On-line Assistance: |
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Agency
Debit Memo Status |
Click to check status of Agency Debit Memos |
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Accessing Galileo 360 Portal |
Instructions on how to access Galileo 360 Portal
NOTE: This link takes you to another Web site |
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Help
411 |
Information and on-line forms to
request assistance from the Galileo
Customer Support Centre, plus Course data |
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SpyWare Removal
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Tools to Remove SpyWare From Your Computer
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Frequently Asked Questions |
FAQs such as: Apollo Formats and Procedures,
Equipment and Connectivity, Software and GBO |
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Call
Centre Hold Times |
Real time view
of hold times |
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Downloadable
Software & Documentation |
Latest Versions of Applications, Documentation &
link references |
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E-Mail the Help Desk |
Ask
a format question, send a problem log update, or request a problem status...
all through email. |
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Extended
Services
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Provides fee-based support for software installation or non-standard
configurations in our Focalpoint environment for customer-owned equipment |
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Focalpoint including FocalpointNet™ |
Focalpoint & FocalpointNet™
Troubleshooting Procedures |
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GOS - Galileo Optimal Shopping |
Optimal Shopping information |
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GlobalFares/NGGF |
The Next Generation including the
Self Study Guide and PRO-file index for
HELP NGGF |
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Linkage Formats
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Step by step guide to linking ticket printers,
invoice printers, and MIR devices.
Includes steps for deleting & setting TINS
table and ETREA (Electronic Ticket Refund & Exchange Authorization) formats. |
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Corporate Solutions |
Viewpoint, ViewTrip™, etc. |
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Hardware |
Hardware Problem Resolution, including documents
not printing |
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Product Information |
Additional Galileo Product Information, i.e.
$BBQ™ |
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Compliments, Comments & Correspondence |
E-mail your feedback to the Customer Support Centre |
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Survey |
A quick survey for you to rate our Customer
Service & Support |
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